In-Store Trainer

Prada; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A luxury retail company in Singapore seeks a professional to support the Store Manager by managing training initiatives, driving business results, and fostering a coaching culture within the store. The ideal candidate should have at least 2 years of experience in a similar role in luxury retail, possess strong communication skills, and be detail-oriented. This position emphasizes supporting the onboarding of new hires and enhancing the overall Client Experience. Join a creative, inclusive environment dedicated to professional growth.

Responsibilities

• Support Store Manager in achieving business results.
• Plan training programs in line with store objectives.
• Drive in-store training initiatives.
• Manage onboarding journey for New Hires.
• Lead a culture of in-store coaching.

Skills

Understanding business needs

Planning a Training calendar

Driving business results

Shadowing ability on Store roles

Public speaking

Embracing learning innovation

Experience in Training roles

Excellent verbal communication

Detail-oriented

Self-motivated

Teamwork competency

Education

2 years experience in a similar role in Luxury Retail

Coaching Certification

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

Support Store Manager in bringing the store to its full potential, achieving business results and qualitative objectives:

• Plans and cascades training programs in line with global, local and store priorities.
• Promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels.
• Supports Store Leadership in Team development and driving performance of individual Client Advisors.
• Ensures an effective Client Journey implementation impacting among others on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.

RESPONSIBILITIES

PARTNER WITH STORE MANAGER & STORE LEADERSHIP

• Identify training needs in line with business priorities
• Develop training action plans at a Store & Client Advisor level
• Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
• Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
• Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level

TRAINING & CONTENT

• Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
• Drive in-store training initiatives with active shop floor presence
• Monitor quality, impact and true retention of training content
• Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

• Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
• Follow‑up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one‑to‑one process in store (Coach the Coach)
• Ensure regular communication with Trainees, giving them continuous feedback on progress

ONBOARDING

• Manage onboarding journey for New Hires in the store by facilitating their in‑store induction and partnering with HR

You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.

KNOWLEDGE AND SKILLS

• Ability to understand business needs and create a related Action Plan
• Ability to plan a Training calendar aligned with the Action Plan
• Ability to drive business results and foster a business mindset
• Proven Shadowing ability on different Store roles - Client Advisors and Store Leadership (Observation skills / Feedback method / Coaching method)
• Proven experience in public speaking (contents creation is a nice to have)
• Able to embrace and bring learning innovation into the methods of delivery - both digital and live
• Experience in Training/Learning roles applied to the Luxury Retail Business
• Able to relate with different Stakeholders levels
• Excellent verbal communication and strong presentation skills
• Client, business and KPIs focused
• Detail‑oriented, organized, structured‑thinker
• Listening skills
• Self‑motivated, ability to think and work independently
• High Teamwork competency
• Leads by example
• 2 years of experience in a similar role in Luxury Retail
• Fluency in English is a plus
• Prada Enthusiast!
• Coaching Certification is a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.