Policy Servicing Manager

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Singapore is seeking an experienced professional to support policy servicing functions in life business. This role requires delivering high-quality service to customers, managing a team of servicing executives, and ensuring compliance with regulations. Ideal candidates will have over 6 years in life insurance operations with strong knowledge in policy servicing and premium management. The position offers an opportunity to drive efficiency and support business objectives.

Qualifications

• At least 6 years of life insurance operations experience.
• Good knowledge in policy servicing and premium management.
• Preferably possess relevant insurance certifications.

Responsibilities

• Deliver high quality, accurate and prompt service to customers.
• Manage and provide guidance to a team of policy servicing executives.
• Investigate root causes of system errors and collaborate with IT.

Skills

Life insurance operations knowledge

Policy servicing expertise

Team management

Customer service excellence

Education

Degree holder

Tools

AS400 system

Job description

This role will be expected to support policy servicing function of life business which the responsibilities include processing customers’ service requests and represent policy servicing and premium management functions as a subject matter expert for product launches and other initiatives.

KEY ACCOUNTAIBILITIES

• Deliver high quality, accurate and prompt service to customers meeting or exceeding respective service levels and target turnaround time.
• Ensure that our service delivery processes are compliance with the relevant regulations, internal policies and procedures.
• Manage, lead, and provide guidance to a team of policy servicing executives and be responsible for the team performance.
• Review and streamline service processes regularly to improve operations efficiency.
• Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process.
• Investigate on the root cause of system errors and work closely with IT to resolve errors or provide solutions to avoid repeated errors.
• Act as subject matter expert (SME) for policy servicing and premium management on processes, operational procedures and system requirements for any new product launches/system enhancements.
• Review and sign off business requirements. Perform user acceptance testing, provide progress update and sign off.
• Liaison and point of contact for external parties for any operational matters that include (but not limited to) system

Skills/ Requirements

• Degree holder
• At least 6 years of life insurance operations with good knowledge in policy servicing and premium management.
• Preferably possess relevant insurance certifications.
• Solid life insurance operations knowledge
• Minimum experience in AS400 system

Interested candidates, who wish to apply for the above position, please send in your resume to [e-mail]

We regret to inform you that only shortlisted candidates will be contacted.

This role is in partnership with Employment and Employability Institute Pte Ltd (e2i). By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.