PMO - Trust & Safety

TikTok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading tech company in Singapore is seeking an experienced Program Manager to drive critical projects within their Trust & Safety team. The ideal candidate will possess strong program management skills with an ability to collaborate across multiple time zones. Responsibilities include managing project timelines, fostering stakeholder relationships, and ensuring alignment with organizational objectives. Candidates should have 5+ years in tech or consulting, with a proven track record in stakeholder management and adaptability.

Benefits

Comprehensive wellbeing programs

Innovative work environment

Creative culture

Qualifications

• Proven expertise in direct project management or related roles.
• Exceptional organizational and time management skills.
• Strong interpersonal skills to collaborate effectively.
• High proficiency in guiding and aligning multiple stakeholders.
• Ability to thrive in ambiguous environments.

Responsibilities

• Take ownership of precise project timelines and report on progress.
• Demonstrate strategic thinking in workload prioritization.
• Build and nurture relationships with diverse teams.
• Manage cross-department high-priority projects.
• Push for change management to support long-term objectives.

Skills

Program Management

Organizational Skills

Communication Skills

Interpersonal Skills

Stakeholder Management

Adaptability

Strategic Thinking

Data Analysis

Tools

PMP

PgMP

PMI-ACP

CSM

Job description

Global Operations

PMO - Trust & Safety

Location: Singapore

Employment Type: Regular

Job Code: A146600

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team

Trust & Safety is paramount to our platform's integrity and the well-being of our users. The Regulatory, Risk, & Program Management team sits at the heart of T&S, ensuring we navigate complex global regulations, manage critical risks, and execute strategic initiatives with precision and efficiency. The Program Management Office (PMO) is the engine driving operational excellence, cross-functional alignment, and the successful delivery of high-impact programs across the T&S landscape.

We are actively seeking an experienced candidate to manage critical business priorities. A proactive self-starter with a strong background in program management and the ability to coordinate diverse stakeholders across various functions and time zones. The ideal candidate should bring a sense of humility, curiosity, excellent communication, and relationship‑building abilities to the team while contributing to strategic decision‑making.

You will play a crucial role in driving complex priorities that align with T&S key objectives. Your responsibilities include:

• Program Management: Taking ownership of precise project timelines, maintaining project roadmaps, reporting on progress, documenting meetings, and tracking vital project documents. Anticipating and addressing potential blockers and issues proactively.
• Strategic Thinking: Demonstrating strategic thinking in workload prioritization and ensuring timely escalation of issues to leadership.
• Stakeholder Relations: Building and nurturing relationships with teams throughout the organization, becoming the primary point of contact for selecting external stakeholders.
• Manage cross‑department high‑priority projects at TikTok Trust & Safety and push for change management to support the company's long‑term business objectives.

Qualifications

Minimum Qualifications

• Program Management: Proven expertise in direct project management or related roles and ability to take initiative and meet deadlines under minimum supervision.
• Organizational & Communication Skills: Exceptional organizational and time management skills, coupled with an unwavering commitment to detail; outstanding written and verbal communication skills.
• Interpersonal Skills: Strong interpersonal skills, including the ability to collaborate effectively, build relationships, and work seamlessly with diverse, global teams in multiple time zones.
• Stakeholder Management: High proficiency in guiding and aligning multiple stakeholders toward desired outcomes.
• Adaptability: The capability to thrive in ambiguous environments, make informed trade‑offs, work independently as a self‑starter with minimal supervision, and manage a high‑volume workload efficiently.
• Strong strategic thinking mindset and structure thinking skills; able to breakdown ambiguous problems into clear, actionable insights; strong data analysis skills.

Preferred Qualifications

• 5+ years of experience in tech, strategy consulting, AI, or related areas with a preference for candidates who have experience in large, complex global organizations.
• PMP, PgMP, PMI-ACP, CSM, or other relevant certifications.
• Deep curiosity, with a strong desire to understand and synthesize "how the dots connect"; a lifelong learner who is always asking questions.
• Strong passion and extensive experience & knowledge in the tech and media industries.
• Familiarity with legal and regulatory frameworks related to online safety and content moderation.

Job Information

Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.