PMO/Project Admin

Encora Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading digital engineering firm in Singapore is seeking an experienced PMO/Project Admin to lead the Retail Change Management team. The role requires 7–9 years of experience in a financial institution with solid domain knowledge in retail banking. Responsibilities include preparing Change Requests and ensuring timely delivery. Candidates should possess excellent interpersonal skills, strong business acumen, and the ability to collaborate effectively. This on-site position offers an opportunity to engage in a dynamic team environment and contribute to impactful projects.

Qualifications

• 7–9 years’ relevant experience preferably in a financial institution.
• Minimum 5–7 years of experience in business and information technology.
• Solid domain knowledge in retail banking, including cards, deposits, and secured loans.

Responsibilities

• Lead and engage the Retail Change Management team in preparing and submitting Change Requests.
• Review and validate Change Request submissions in alignment with governance standards.
• Track and report Change Request progress to ensure timely delivery.

Skills

Stakeholder management

Business acumen

Interpersonal communication

Problem-solving

Project management

Education

Bachelor's degree in computer science or related field

Job description

PMO/Project Admin

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint that can be utilized for supporting our regional subsidiaries and the branches around the world.

We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Experience: 7 years
Job Mode: Contract
Work Mode: On-site

Responsibilities

• Lead and engage the Retail Change Management (RCM) team in preparing and submitting Change Requests (CRs).
• Review and validate CR submissions in alignment with System Development Methodology (SDM) governance standards.
• Monitor CR capacity against quarterly release budgets and ensure alignment with planning.
• Track and report CR progress to ensure timely delivery within business timelines and release calendars.
• Facilitate and conduct Delivery Steering Committee meetings across Southeast Asia markets to provide CR updates and drive alignment.
• Collaborate with cross-functional stakeholders to manage the end-to-end CR lifecycle, ensuring the CR backlog is accurately maintained.
• Participate in CR discussions with business and technology teams, proactively identifying risks and defining mitigation plans and next steps.

Requirements

Education:

• Bachelor’s degree in computer science, Computer Information System, or related field.
• At least 7 - 9 years’ relevant experience preferably in a Finance Institution.

Essential:

• Minimum 5–7 years of experience in business and information technology, with a strong sense of commitment and stakeholder sensitivity.
• Solid domain knowledge in Retail Banking, including Cards, Deposits, and Secured Loans.
• Strong understanding of business needs and the ability to build trust and rapport with stakeholders.
• Excellent interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.
• Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Domain SMEs and business teams.
• Good understanding of the consumer banking landscape, including products, functional teams, services, and operations.
• Fluent in both verbal and written communication.
• Skilled in influencing and negotiating in environments with indirect control over resources.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.