Player Experience Lead - Gaming, Feedback & AI Support

LIFE GAME PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A gaming company in Singapore is seeking a Player Experience Specialist to serve as a liaison between the player community and product teams. Responsibilities include managing community feedback, optimizing AI support systems, and ensuring that player feedback informs product strategy. Ideal candidates will have at least three years of experience in player support, excellent communication skills, and be proficient in Mandarin. Join us to enrich player experiences and drive product improvements.

Qualifications

• Minimum three years of experience in player support or related roles.
• Demonstrated leadership in team coordination or programs.
• Excellent written and verbal English communication skills.

Responsibilities

• Act as liaison in communities for player inquiries and feedback.
• Own process of converting community signals into actionable feedback.
• Lead volunteer programs and conduct outreach for player retention.

Skills

Player Support Experience

Leadership in Teams

Communication Skills

Analytical Thinking

Proficiency in Mandarin

Support Analytics Tools

Job description

A gaming company in Singapore is seeking a Player Experience Specialist to serve as a liaison between the player community and product teams. Responsibilities include managing community feedback, optimizing AI support systems, and ensuring that player feedback informs product strategy. Ideal candidates will have at least three years of experience in player support, excellent communication skills, and be proficient in Mandarin. Join us to enrich player experiences and drive product improvements.