Payments Performance Strategist

STRIPE PAYMENTS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading financial technology company in Singapore is seeking an experienced professional to join the Global Payments Performance team. This role involves leading discussions with merchants on payment optimisation strategies, requiring over 8 years of experience in payments and operations. Proficiency in Mandarin is mandatory as the role involves working with Chinese-based merchants. The ideal candidate will possess strong analytical skills, the ability to collaborate with cross-functional teams, and a self-starter attitude. This position supports a flexible in-office expectation, balancing collaboration with remote work.

Qualifications

• 8+ years of experience in payments or operations in a technology company or consultancy.
• Full professional proficiency in Mandarin for communication with Chinese-based merchants.
• Self-starter capable of driving business results without supervision.

Responsibilities

• Lead discussions with merchants on payment optimisation strategies.
• Prepare tools and training for the Sales team.
• Synthesize and relay customer feedback to inform the product roadmap.

Skills

Data processing and analytical skills

Collaborative working relationships

Payment optimisation strategies

SQL proficiency

Presentation skills

Ability to write and speak Mandarin

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data‑driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross‑border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant‑facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide‑ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self‑serve offerings.

Minimum requirements

• 8+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Ability to speak and write Mandarin (full professional proficiency) is required as you’ll be engaging with stakeholders from large and complex Chinese‑based merchants.
• A proven ability to build collaborative working relationships with cross‑functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast‑moving environment.
• A proven ability to be a self‑starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Strong data processing and analytical skills.

Preferred qualifications

• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders

In‑office expectations

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.