Patient Services Associate, Service Operations

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate to enhance patient experience and ensure seamless care journeys. In this role, you will deliver essential administrative and clinical services, including patient registration, appointment scheduling, and financial counseling. You will also assist patients during eye examinations and provide basic care advice. This is an excellent opportunity for individuals passionate about customer service and patient care, looking to thrive in a dynamic environment. Join a dedicated team committed to improving patient experiences and making a difference in the healthcare sector.

Qualifications

• At least GCE 'N' Level and preferably 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills.

Responsibilities

• Perform patient registration, appointment scheduling, and billing services.
• Assist patients during eye examinations and provide basic care.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Situational Handling Skills

Teamwork Skills

Organizational Skills

Education

GCE 'N' Level or equivalent

Job description

Patient Services Associate, Service Operations

Job Category: Ancillary

Posting Date: 26 Mar 2025

Position Summary

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

• Registration/ Appointment/ Payment Services
  • Perform patient registration, appointment scheduling, billing and payment collection.
  • Explain payment schemes and charges to patients.
  • Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
  • Perform counter-closing tasks in accordance with standard procedures at the end of business day.
• Clinical Services
  • Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
  • Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.
• Financial Counselling Services
  • Perform scheduling of pre-operative assessment and surgery appointments.
  • Provide pre-surgery financial counselling to patients and/ or caregivers.
  • Provide general pre-surgery preparation advice to patients and/ or caregivers.
  • Attend to and facilitate patient enquiry/ requests.
• Others
  • Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
  • Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
  • Any other duties assigned.

Job Requirements

• Candidate must possess at least GCE ‘N’ Level and above or equivalent, and preferably with 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Comply with SNEC service standards.
• Possess growth mindset and development aspiration to attain full PSA skill-sets.
• Demonstrate good situational handling skills when attending to patients.
• Meticulous and possess good teamwork and organisation skills.
• Able to thrive in fast-paced environment and adapt well to internal and external changes.
• Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.