Patient Service Specialist/Officer/Associate

Cultivar Staffing & Search; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare staffing agency is seeking a Patient Service Specialist in Singapore. The role involves assisting patients with registration, managing billing and inquiries, and ensuring a positive patient experience. Ideal candidates should have customer service experience, strong communication skills, and be willing to work shifts. Proficiency in Microsoft Office and clinic management systems is preferred.

Qualifications

• Minimum GCE O Level or Diploma in any discipline.
• Prior experience in customer service or clinic operations preferred.
• Fluency in English, knowledge of local languages a plus.

Responsibilities

• Greet and assist patients in a professional manner.
• Coordinate with clinical teams for smooth patient flow.
• Handle billing and insurance claims processing.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

GCE O Level or Diploma

Tools

Microsoft Office

Clinic management systems

Job description

Job Description:

Our client is looking for a Patient Service Specialist to join their team. You will be responsible for delivering excellent front-line service to patients, assisting with registration and appointment scheduling, managing billing and enquiries, and ensuring a smooth and positive experience throughout the patient journey with professionalism and care.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Verify patient information and ensure accurate data entry into the system.
• Handle billing, payment collection, and issuance of invoices and receipts.
• Coordinate with clinical teams to ensure smooth patient flow and reduce waiting times.
• Assist with insurance claims processing and necessary administrative documentation.
• Attend to general patient enquiries and provide clear information on clinic procedures and services.
• Manage the front desk and waiting area to ensure a clean and welcoming environment.
• Handle and escalate patient feedback or complaints when necessary.
• Support ad-hoc administrative tasks as assigned by the supervisor or clinic manager.

Requirements:

• Minimum GCE O Level or Diploma in any discipline (Healthcare Administration/Business preferred).
• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and clinic management systems (e.g. GPConnect, Clinic Assist, or similar).
• Able to multitask in a fast-paced environment.
• Service-oriented with a pleasant and professional demeanor.
• Willing to work shifts, weekends, and public holidays (depending on clinic/hospital setting).
• Fluency in English; knowledge of other local languages/dialects is a plus.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each job move, and your past and expected salary.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)
Cultivar Asia Pte Ltd (MOM EA License: 19C8782)