Patient Service Associate, Inpatient Ops *

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore seeks a Patient Service Ambassador to provide excellent service to patients. Responsibilities include managing admissions, financial counselling, and inventory. Candidates must possess a minimum of GCE N Levels and have 1 year of customer service experience. A passion for patient care and willingness to work on weekends is essential.

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Computer literacy in internet, email, and Microsoft Office (Word and Excel).
• Strong passion to serve patients.

Responsibilities

• Perform collection of payment for patients.
• Conduct financial counselling for patients.
• Perform admission, transfer, and discharging procedures for patients.
• Replenish inventory when stock is low.

Skills

Customer service experience

Interpersonal skills

Communication skills

Computer literacy

Education

GCE N Levels

Job description

Job Responsibilities

The incumbent will be the ambassador of the organisation for providing excellent patient service to our customers and shall be responsible to:

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

The Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work weekends and public holidays ( Work hours are from 9am to 6.25pm, 5 day work-week including Sat)
• Previous experience in healthcare setting is an advantage