Patient Service Associate (Gov/Office Hours)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare solutions provider in Singapore is seeking a Patient Service Associate to manage patient reception and inquiries. Key responsibilities include verifying patient details, scheduling appointments, performing cashier duties, and providing administrative support. The ideal candidate should have GCE 'A'/'O'/'N' levels or NITEC qualification, strong multitasking skills, and a service-oriented attitude. Join us to contribute to healthcare delivery and apply today!

Qualifications

• Must possess GCE 'A'/'O'/'N' levels or NITEC qualification.
• Strong multitasking skills in a fast-paced environment required.
• Excellent communication and interpersonal skills essential.

Responsibilities

• Reception of appointment and walk-in patients.
• Verify patient details for electronic registration.
• Schedule and book appointments, including mammogram registrations.
• Provide instructions to patients and escort them as needed.
• Handle customer inquiries with prompt service.
• Perform cashier duties including payment collection.
• Apply promotions and discounts in EASIPOS.
• Provide administrative support including dispatching reports.
• Ensure quality KPIs are met and assist in patient relations.

Skills

Service-oriented

Proactive

Team player

Multitasking

Excellent communication

Interpersonal skills

Focus on service excellence

Process improvement

Education

GCE 'A'/'O'/'N' levels or NITEC qualification

Job description

Patient Service Associate

Location: Western Region
Working Hours: 42 hours / 5.5-day work week

Responsibilities

• Reception of appointment and walk-in patients.
• Verify patient details (NRIC & Name) for electronic registration (EPIC, LIS, RIS, POS, BSS).
• Schedule and book appointments, including mammogram registrations via the BSS portal.
• Provide instructions to patients and escort them to rooms as needed.
• Handle customer inquiries with prompt, courteous service.
• Cashier duties, including payment collection, Medisave transactions, and end-of-day reconciliation.
• Apply promotions and discounts in EASIPOS.
• Administrative support, including dispatching reports and maintaining courier records.
• Ensure quality KPIs are met and assist in handling patient relations.

Requirements

• GCE “A”/“O”/“N” levels or NITEC qualification.
• Service-oriented, proactive, and team player.
• Strong multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Focus on service excellence and process improvement.

📩Apply now and help make a difference in healthcare delivery!
(Only shortlisted candidates will be notified)

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Lee Pui Shan I Reg. No: R25157211
Email CV to: [e-mail]

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