Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a team leader for customer service in admission centres. Responsibilities include leading the team, managing staff, and resolving operational issues. The ideal candidate should have a diploma or relevant experience, strong interpersonal skills, and be able to work staggered hours. Experience with SAP is advantageous.

Qualifications

• Diploma with 2 years frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years experience.
• Ability to work staggered hours between 6.30am and 6.30pm on weekdays.

Responsibilities

• Lead a team to ensure smooth operation of admission centres.
• Manage staff rostering, coaching, training, and support process improvements.
• Handle service feedback and resolve operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.

Responsibilities

• Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
• Manage staff rostering, coaching and training team members, as well as supporting process improvement initiatives.
• Assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays