Patient Service Associate (5 Days Office Hours/Central) (ID: 663803)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is seeking candidates for roles focused on delivering excellent patient experiences. Responsibilities include assisting with registration, scheduling appointments, and conducting financial counselling. The ideal candidate will have a diploma and preferably 2 years of experience in frontline customer service. The position requires adaptability and the ability to multitask in a dynamic environment.

Qualifications

• Ability to multi-task and work in a fast-paced environment.
• Experience in frontline customer service preferred.
• Meticulous and adaptable qualities.

Responsibilities

• Deliver an excellent patient experience.
• Assist patients with registration and provide explanations during care.
• Schedule appointments and collect payments.
• Conduct financial counselling.
• Conducting financial counselling.

Skills

Multi-tasking

Adaptability

Customer service

Education

Diploma in any discipline/ GCE ‘A Level’/ ‘O’ Level / Higher NITEC in Service Skills

Job description

Responsibilities

• Delivering an excellent patient experience


• Assisting patients with registration and providing comprehensive explanations on what to expect during their care journey


• Scheduling of appointments


• Collection of payments


• Conducting financial counselling

Requirements

• Diploma in any discipline/ GCE ‘A Level’/ ‘O’ Level / Higher NITEC in Service Skills


• Able to multi-task and work in a fast-paced and dynamic environment


• Meticulous and adaptable


• Preferably 2 years’ experience in frontline customer service

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