Patient Relations Service Executive

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare recruitment agency in Singapore is seeking a Patient Relations Service Executive to manage patient feedback, ensure service recovery, and coordinate communication between patients and hospital staff. This role requires a minimum of a Nitec or Diploma in any field, alongside strong communication and interpersonal skills. The position offers a salary range of $3,100 to $4,200 and operates during office hours. Interested candidates should send their resume via email.

Qualifications

• Relevant experience in patient relations, customer service, healthcare administration, or service recovery preferred.

Responsibilities

• Receive and manage patient/family feedback.
• Act as a neutral liaison between patients and hospital departments.
• Maintain accurate records of feedback and complaints.
• Advocate for patient perspectives.

Skills

Strong communication skills

Interpersonal skills

Education

Min. Nitec/Diploma in any field

Job description

Patient Relations Service Executive (Permanent)

📍 Location: Simei

💰 Salary: $3,100 – $4,200

🕒 Working Hours: Office hours

Key Responsibilities

• Patient Feedback & Service Recovery
  • Receive and manage patient/family feedback via emails, calls, surveys, and walk-ins
  • Conduct timely follow-ups to acknowledge concerns, clarify issues, and provide updates
  • Coordinate investigations with clinical and non-clinical departments
  • Draft empathetic and professional written and verbal responses
  • Support service recovery efforts to address concerns and restore patient trust
  • Facilitate family conferences with relevant departments, including minute-taking and formal case closure
• Stakeholder Coordination & Communication
  • Act as a neutral liaison between patients/families and hospital departments
  • Work closely with doctors, nurses, allied health, and support teams
  • Escalate complex or high-risk cases to management when required

Reporting & Quality Improvement

• Maintain accurate records of feedback, complaints, and resolutions
• Analyse trends and recurring issues to identify service gaps
• Prepare reports and recommendations for management review

Patient Advocacy & Governance

• Advocate for patient perspectives while balancing organisational and clinical considerations
• Promote service excellence, empathy, and professionalism
• Ensure compliance with response timelines, documentation standards, and confidentiality requirements

Job Requirements

• Min. Nitec/Diploma in any field
• Relevant experience in patient relations, customer service, healthcare administration, or service recovery preferred
• Strong communication and interpersonal skills

If interested, please send updated resume to [e-mail]

Or Telegram me @sherrnice

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[e-mail]