Patient Experience Specialist — Front Desk & Billing

Cultivar Staffing & Search; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare staffing agency is seeking a Patient Service Specialist in Singapore. The role involves assisting patients with registration, managing billing and inquiries, and ensuring a positive patient experience. Ideal candidates should have customer service experience, strong communication skills, and be willing to work shifts. Proficiency in Microsoft Office and clinic management systems is preferred.

Qualifications

• Minimum GCE O Level or Diploma in any discipline.
• Prior experience in customer service or clinic operations preferred.
• Fluency in English, knowledge of local languages a plus.

Responsibilities

• Greet and assist patients in a professional manner.
• Coordinate with clinical teams for smooth patient flow.
• Handle billing and insurance claims processing.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

GCE O Level or Diploma

Tools

Microsoft Office

Clinic management systems

Job description

A healthcare staffing agency is seeking a Patient Service Specialist in Singapore. The role involves assisting patients with registration, managing billing and inquiries, and ensuring a positive patient experience. Ideal candidates should have customer service experience, strong communication skills, and be willing to work shifts. Proficiency in Microsoft Office and clinic management systems is preferred.