Patient Engagement Executive

BRIDGEPOINT HEALTH PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Patient Engagement Executive to engage patients in healthcare programmes and coordinate with clinics. The ideal candidate will possess a diploma and have at least 2 years of relevant experience. Responsibilities include supporting patient participation, maintaining records, and assisting with compliance. This role offers the chance to work within a dedicated team committed to delivering excellent patient care.

Qualifications

• 2 years of working experience in a relevant field.
• Familiarity with clinic operations.
• Experience in call center or customer service is advantageous.

Responsibilities

• Engage patients in PCN programmes and coordinate appointments.
• Maintain accurate patient records and address queries.
• Assist in preparing reports and ensuring compliance.

Skills

Good interpersonal and communication skills

Technology savvy

Adaptable to situations

Technology Savvy

Education

Diploma in relevant field

Tools

Microsoft Office applications

Job description

This role reports to Patient Engagement (Team Lead). Bridgepoint Health is an operating entity of Sheares Healthcare. Bridgepoint Health operates the United Primary Care Network (PCN). As a Patient Engagement Executive, you play an important role in fulfilling the key objectives of the United Primary Care Network. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

Key Roles and Responsibilities

• Engage patients to encourage participation in PCN programmes, including but not limited to Healthier SG (HSG), Chronic Disease Management Programmes (CDMP), diabetic screenings, nurse counselling and community care.
• Engage our/partner/affiliate clinics of the United PCN to refer eligible patients for ancillary services such as Diabetic Foot Screening (DFS), Diabetic Retinal Photography (DRP, Nurse Counselling (NC) and Spirometry (Spiro).
• Conduct outreach calls and follow-ups with patients to coordinate appointments, provide reminders, gather feedback and provide programme‑related information.
• Support our/partner/affiliate clinics of the United PCN in identifying eligible patients, defaulters and track progress.
• Support our/partner/affiliate clinics of the United PCN in referring of identified patients to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.
• Provide logistical support for Nurses to be deployed to our/partner/affiliate clinics of the United PCN. Laison between our/partner/affiliate clinics of the United PCN and Nurses to ensure smooth deployment.
• Maintain accurate patient records and update data in internal tracking systems.
• Address patient queries and concerns with professionalism, empathy, and confidentiality.
• Assist in preparing reports, tracking key performance indicators (KPIs), and ensuring compliance with MOH documentation requirements.
• Assist in any other tasks allocated by the Team Lead.

Requirements

• Diploma in relevant field with 2 years of working experience.
• Familiarity with the way of working of a clinic.
• Relevant experience in call center, customer service/support hospitality or healthcare industry is advantageous.
• Team player, good interpersonal and communication skills.
• Familiarity with various clinic management systems is a plus.
• Technology Savvy and computer‑literate including use of Microsoft Office applications.
• Can‑do attitude, adaptable to situations.