Patient Billing Officer

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public healthcare institution in Singapore is seeking a Financial Counselor to assist patients with financial issues related to medical costs. Responsibilities include conducting financial counseling, managing billing inquiries, and ensuring documentation for financial assistance. Candidates should possess at least a GCE O’ Level Certificate or diploma in Business Administration or Finance, and have good knowledge of CPF and insurance matters. The role fosters teamwork and effective communication.

Qualifications

• Minimum GCE O’ Level Certificate / Diploma / Degree in relevant fields.
• Experience in financial counseling and familiarity with billing processes.
• Ability to work with diverse teams and communicate effectively.

Responsibilities

• Conduct financial counselling for patients regarding hospital bills and payment options.
• Assist in processing billing inquiries and payments.
• Manage documentation for financial assistance cases and departmental supplies.

Skills

Knowledge of CPF and insurance matters

Team collaboration

Initiative and problem-solving

Education

GCE O' Level Certificate / Diploma / Degree in Business Administration / Finance

Job description

Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation & collaboration to deliver person-centered, holistic care. Best Employers in 2025 highlight their recognition as a great place to work, and they are looking for committed individuals dedicated to improving lives within the community.

You will help to conduct bedside financial counselling for admitted patients, providing clear guidance on estimated, interim, and final medical costs. Assist patients in exploring financing options to help them make informed decisions and manage their out-of-pocket expenses.

Work location: Central

Work hours: 5 days work week only, office hours.

- If work on Saturday, 1 weekday will be scheduled off.

- Sunday permanently off.

Key Responsibilities

Financial Counselling & Admission

• Conduct financial counselling for patients and next-of-kin on estimated hospital bills, available subsidies, schemes, and payment options.
• Assist patients in completing payment forms and refer eligible cases to the Business Office or Medical Social Worker for financial assistance.
• Ensure proper documentation and follow-up of all ongoing cases until patient discharge.

Patient Billing

• Handle patient and next-of-kin billing enquiries and collect deposits, outstanding bills, and payments for medical or ancillary items.
• Process daily NETS and credit card transactions for patient payments.

National Forms Management (NEFR / MCAF / MT)

• Advise patients and next-of-kin on form requirements and necessary supporting documents.
• Ensure timely submission of original forms to MOHH and update SAP records accordingly.
• Raise e-BARFs and merge request cases accurately and on time.
• Manage departmental supplies inventory.

Key Requirements

• Min. GCE O’ Level Certificate / Diploma / Degree in Business Administration / Finance or related fields.
• Good knowledge / prior experience in CPF and insurance matters.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, have initiative and drive to resolve issues.

📩 Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to [e-mail] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285