Partner Success Specialist – Growth & Onboarding

Quandoo GmbH; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A global SaaS provider in the hospitality tech space is seeking a Customer Success Specialist in Singapore. The role focuses on providing high-level support to partner restaurants, engaging proactively to ensure their success, and enhancing their experience with the platform. Candidates should have strong communication skills and experience in B2B customer service. Flexible working conditions and personal development opportunities are offered.

Benefits

Flexible working conditions

Personal Development allowance

Collaborative environment

Access to health programs

Qualifications

• 1-2 years of experience in providing an exceptional customer experience in the B2B sector.
• Ability to communicate clearly and effectively with stakeholders.
• Experience in overcoming challenging situations.

Responsibilities

• Provide a high level of support to partner restaurants.
• Understand the partner lifecycle across three verticals.
• Work with the Customer Success team to meet partner goals.

Skills

Customer experience in B2B

Proactive sales approach

Verbal and written communication skills

Problem-solving

Autonomy and self-discipline

Teamwork

Attention to detail

Time management

Job description

A global SaaS provider in the hospitality tech space is seeking a Customer Success Specialist in Singapore. The role focuses on providing high-level support to partner restaurants, engaging proactively to ensure their success, and enhancing their experience with the platform. Candidates should have strong communication skills and experience in B2B customer service. Flexible working conditions and personal development opportunities are offered.