Partner Success Specialist, AWS Specialist and Partner Organization

Amazon; Remote; SGD 70,000 - 100,000; Full time

Job summary

A leading cloud services provider in Singapore is seeking a Partner Success Specialist to scale AWS's customer success methodologies across its partner ecosystem. In this role, you will develop strategies to align partner success initiatives with business objectives and enable partners to enhance their customer success practices. Candidates should possess strong program management skills and experience with cloud services. This position emphasizes the importance of influencing change and delivering measurable outcomes, with a focus on partner enablement.

Benefits

Work-life harmony

Mentorship programs

Diversity and inclusion initiatives

Qualifications

• Deep expertise in partner enablement and post-sale value delivery.
• Strong program management and operational excellence capabilities.
• Proven ability to influence and drive change across complex organizations.

Responsibilities

• Develop strategies to align partner success initiatives with growth objectives.
• Enable partners to build and scale their customer success practices.
• Partner with PDMs to drive adoption of success frameworks across organizations.

Skills

Partner enablement

Program management

Change management

Cloud services

AI automation

Education

Bachelor's degree or equivalent

Associate's degree or AWS certification

Job description

Description

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post‑implementation. This role combines strategic enablement with hands‑on execution to establish partners as extensions of AWS's customer success organization.

Key responsibilities

Strategy and approach

• Develop strategies to align partner success initiatives with AWS' long‑term growth objectives
• Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
• Create partner‑specific success metrics, health scoring models, and value realization playbooks
• Develop governance models and operational excellence guidelines for partners
• Architect scalable approaches to measure and improve partner‑led customer outcomes
• Contribute to the AWS Value Realization Toolkit for Partners

Partner enablement and program execution

• Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
• Guide partners through post‑sale stages
• Deploy customer health frameworks and intervention strategies through partner channels
• Build adoption, change management and stakeholder engagement toolkits
• Coach partners in establishing systematic approaches to value realization
• Build feedback mechanisms to continuously evolve success frameworks based on partner insights
• Establish mechanisms to measure and track partner‑led customer value realization
• Drive partner‑led adoption through technical milestones and usage metrics
• Implement value realization frameworks to meet business KPIs

Organizational Leadership & Influence

• Partner with PDMs to drive adoption of success frameworks across partner organizations
• Collaborate with Partner Sales to accelerate consumption through systematic approaches
• Work with Partner Development Specialists to create industry‑specific success playbooks
• Build relationships across AWS organizations to drive program adoption and refinement
• Influence senior stakeholders to drive organizational transformation
• Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

Desired qualifications

• Deep expertise in partner enablement and post‑sale value delivery
• Strong program management and operational excellence capabilities
• Proven ability to influence and drive change across complex organizations
• Experience working with enterprise partners and cloud services
• Experience using AI to automate and scale work more effectively

Basic Qualifications

• Bachelor's degree or equivalent, or experience working with partners through account, product or program management and business development engagements
• Experience managing cross‑functional projects and initiatives
• Experience working across teams and influencing teams that are not your own
• Proven track record of implementing value realization frameworks at scale

Preferred Qualifications

• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services
• Experience working with, presenting to and influencing senior executives up to VP level
• Associate's degree or above, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Experience working with Global System Integrators or strategic technology partners
• Deep understanding of cloud services and enterprise digital transformation
• Track record of building partner capabilities and driving partner‑led growth

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better‑rounded professional.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.