[Part-time] Customer Experience Associate @ Airport - Flexible hours | $11 per hourly

P-SERV PTE LTD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation service provider in Singapore is seeking a customer service associate to assist passengers with queries, share flight information, and handle inquiries through various channels. The ideal candidate should have at least 1 year of experience in customer service, be confident and approachable, and willing to work rotating shifts. This role involves ensuring smooth daily operations and providing exceptional service to a diverse range of travelers.

Qualifications

• Minimum 1 year of customer service experience.
• Confident and approachable, comfortable with diverse passengers.
• Willingness to work rotating shifts.

Responsibilities

• Assist passengers with queries and directions.
• Share flight information and recommend dining options.
• Respond to inquiries through various channels.
• Handle on-site incidents and medical emergencies.
• Support daily operations and perform ad-hoc duties.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Minimum GCE ‘N’ Level

Job description

Join one of the most recognized names in the aviation industry and be part of a team dedicated to delivering smooth, memorable experiences for travelers from around the world.

Job Responsibilities

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining and retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad‑hoc duties as needed

Job Requirements

• Minimum GCE ‘N’ Level and above
• Minimum 1 year of customer service experience
• Confident, approachable, and comfortable interacting with passengers from diverse backgrounds
• Willing to work rotating shifts

Interested applicants, please WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang