Parent Relations Executive

LCENTRAL (PUNGGOL) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education center in Singapore is looking for a Customer Care Executive to be the first point of contact for parents and students. You will assist with enquiries, manage enrolments, and handle administrative tasks to ensure a positive experience for every family. The ideal candidate should possess strong skills in customer care and communication. This role offers a supportive environment where you can contribute to children's learning journeys.

Responsibilities

• Greet parents and students warmly and assist with enquiries.
• Manage class scheduling, trial bookings, and registration processes.
• Provide accurate information on course details, fees, and promotions.
• Handle payment transactions and maintain up-to-date student records.
• Liaise with teachers to relay messages or coordinate lesson updates.
• Support marketing efforts such as parent communication and event coordination.
• Maintain a professional and friendly front-desk environment.

Skills

Excel sheets

Customer Care

Marketing Communications

Public Relations

Customer Service

Scheduling

Job description

Roles & Responsibilities

About Us

We are a leading English Enrichment Centre dedicated to nurturing confident and expressive learners through the MOE English Syllabus. Our programmes serve Primary-level students and are trusted by parents across Singapore for our quality teaching and caring environment.

Role Overview

As a Customer Care Executive , you will be the first point of contact for parents and students. You’ll handle enquiries, support enrolment, manage administrative tasks, and ensure that every family enjoys a smooth, positive experience with our centre.

Key Responsibilities

• Greet parents and students warmly and assist with enquiries in person, by phone, or online.
• Manage class scheduling, trial bookings, and registration processes.
• Provide accurate information on course details, fees, and promotions.
• Handle payment transactions and maintain up-to-date student records.
• Liaise with teachers to relay messages or coordinate lesson updates.
• Support marketing efforts such as parent communication and event coordination.
• Maintain a professional and friendly front-desk environment.

Tell employers what skills you have

• Excel sheets
• Housekeeping
• Customer Care
• Marketing Communications
• Public Relations
• Communicate with parents
• Excel
• Customer Service
• Liaise with parents
• Scheduling