Packaged/SaaS Application Engineer

ARISTON SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading service company in Singapore seeks a proficient professional to configure and support SaaS applications, ensuring system stability and optimal performance. Responsibilities include collaboration across teams, conducting thorough application testing, and mentoring junior staff. Mastery in ServiceNow Customer Service Management is required, with a strong understanding of packaged development concepts being advantageous. This role is pivotal in enhancing user experience and delivering effective solutions.

Qualifications

• Master proficiency in ServiceNow Customer Service Management (CSM) is mandatory.
• Advanced proficiency in relevant packaged development technologies is suggested.

Responsibilities

• Configure and support SaaS applications to ensure stability.
• Utilize APIs and low-code platforms to meet business needs.
• Collaborate and manage team decisions across projects.
• Conduct testing and validation of applications for quality.
• Provide mentorship to junior team members.

Skills

ServiceNow Customer Service Management (CSM)

Packaged Development Estimating

Packaged Application Integration

SaaS Testing

Software Platforms

Job description

Responsibilities

• Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability.
• Utilize standard tools, APIs, and low‑code platforms to align solutions with business needs while preserving compatibility and performance.
• Act as a subject‑matter expert, collaborate with and manage the team to perform effectively.
• Make team decisions, engage with multiple teams, and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams, developing innovative solutions that enhance user experience and system performance.
• Lead cross‑functional team meetings to ensure alignment on project goals and deliverables.
• Conduct thorough testing and validation of applications to ensure quality and reliability.
• Provide mentorship and guidance to junior team members to foster their professional growth.
• Continuously evaluate and implement best practices in application development and support.

Qualifications

• Master proficiency in ServiceNow Customer Service Management (CSM) – required.
• Advanced proficiency in Packaged Development Estimating, Packaged Application Integration, SaaS Testing, and Software Platforms – suggested.