Outreach Specialist

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment company in Singapore is looking for a project specialist responsible for gathering and analyzing information, ensuring timely communication with participants, and generating progress reports. The ideal candidate should have a degree in a relevant field and strong verbal communication skills. Experience in managing large accounts is a plus. This role is located in Central Singapore and is open to Singaporeans only.

Qualifications

• Experience managing large employee-based accounts is a plus.
• Ability to communicate effectively and manage interactions across different organizational levels.
• Successful completion of a training course and assessments is required before operational deployment.

Responsibilities

• Become a specialist in project content, objectives, and deliverables.
• Develop a deep understanding of participant's business operations and procedures.
• Gather information through outbound calls, email exchanges, and on-site visits.

Skills

Strong verbal communication skills

Proficiency in MS Word

Proficiency in Excel

Detail-oriented

Education

Degree in a relevant field

Job description

Working Days: 5 days across Monday - Sunday

Location: Central

Contract Period: immediate till Dec 2025 (Yearly renewable based on performance and business needs)

Job Responsibilities:

• Become a specialist in project content, objectives, and deliverables.
• Offer comprehensive support to designated participants, ensuring timely and accurate information gathering.
• Develop a deep understanding of participant's business operations and procedures to facilitate effective information gathering.
• Build strong relationships by addressing participant concerns and challenges.
• Gather information through outbound calls, email exchanges, and on-site visits.
• Maintain consistent communication with participants and stay informed about new contacts.
• Accurately compile, record, and input information into the system, including thorough case documentation.
• Implement strategies and initiatives to improve participation rates.
• Generate monthly progress reports on completion status and service level achievements for reporting officers.
• Provide information analysis and progress predictions to management and stakeholders.
• Assist in investigating escalated issues when required.
• Perform other duties as assigned.

Job Requirements:

• Degree in a relevant field.
• Experience managing large employee-based accounts is a plus.
• Proficiency in MS Word and Excel for reporting and progress tracking.
• Strong verbal communication skills are essential for daily tasks.
• Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
• Detail-oriented and thorough in task execution.
• Successful completion of a training course and assessments is required before operational deployment.
• Singaporeans only.

https://sg.go.persolkelly.com/job/details/12154

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