Outlet Supervisor

TCS Central Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known coffee outlet in Singapore is seeking a dedicated Outlet Operations Manager. This role involves supervising daily operations, leading a dynamic team, and ensuring exceptional customer service. The ideal candidate will have experience in retail or hospitality management, coupled with strong leadership skills. Responsibilities include monitoring sales targets, managing inventory, and preparing operational reports. Join a vibrant team and contribute to a positive work environment while upholding quality standards.

Qualifications

• Experience in retail or hospitality management is preferred.
• Strong leadership and communication skills.
• Ability to analyze sales data and manage inventory.
• Excellent customer service skills.

Responsibilities

• Supervise daily operations to ensure smooth workflow and adherence to standards.
• Lead, train, and motivate a team of baristas and service crew.
• Ensure customers receive warm and efficient service.
• Monitor and achieve sales targets and promote products.
• Prepare daily sales and operational reports.

Job description

Outlet Operations

• Supervise daily operations to ensure smooth workflow and adherence to company standards.
• Monitor cleanliness, equipment, product display, and safety compliance at the outlet.
• Ensure all products are served according to Tanamera Coffee’s quality standards.
• Oversee inventory management: stock levels, ordering, receiving, and stock rotation.

Team Leadership

• Lead, train, and motivate a team of baristas and service crew to deliver exceptional service.
• Schedule and manage staff shifts, breaks, and attendance.
• Provide coaching and feedback to improve team performance.
• Foster a positive work environment that aligns with Tanamera’s values and culture.

Customer Service

• Ensure all customers receive a warm, professional, and efficient service.
• Handle customer complaints or feedback in a professional and timely manner.
• Build relationships with regular customers to enhance customer loyalty.
  

Sales & Targets

• Monitor and achieve daily, weekly, and monthly sales targets.
• Promote new products and campaigns to customers and ensure staff are well-informed.
• Analyze sales data and provide input to improve sales performance and upselling.
  

Reporting & Administration

• Prepare daily sales and operational reports.
• Coordinate with the Head Office for HR, finance, and logistics matters.
• Ensure accurate cash handling and reconciliation.