Outlet Manager

FAMILY MOOKATA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent F&B outlet in Singapore is seeking an Outlet Manager to oversee daily operations, lead a team, and ensure high service standards. The ideal candidate will be proactive and organized, managing inventory and customer experience efficiently. With a minimum of 2–3 years in hospitality and strong leadership skills, this role also offers opportunities for career progression.

Benefits

Staff meals provided

Performance bonuses

Career progression opportunities

Qualifications

• Minimum 2–3 years of experience in F&B, retail, or hospitality.
• At least 1 year in a supervisory or team-lead role.
• Able to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Oversee daily operations to ensure smooth and efficient service.
• Manage staff scheduling, training, and performance.
• Drive sales initiatives and monitor outlet performance.

Skills

Leadership

Communication

Problem-solving

Multitasking

Job description

✨ Job Title: Outlet Manager (F&B)

Location: Singapore

Employment Type: Full-Time

📌 Job Description

We are looking for a responsible and hands‑on Outlet Manager to oversee daily operations of our F&B outlet. You will be leading the team, ensuring service standards, managing inventory, maintaining food quality, and creating a positive experience for all customers.

The ideal candidate is someone who is proactive, organised, and able to handle both front‑of‑house and back‑of‑house operations smoothly.

🧑🍳 Key Responsibilities

Outlet Operations

• Oversee daily operations to ensure smooth and efficient service.
• Maintain cleanliness, hygiene, and compliance with SFA and company standards.
• Ensure food quality, consistency, and presentation meet brand expectations.

Leadership & Staff Management

• Manage staff scheduling, training, grooming, and performance.
• Motivate and mentor team members to deliver excellent customer service.
• Handle conflict resolution and maintain positive team morale.

Sales & Customer Service

• Ensure high customer satisfaction and handle customer feedback professionally.
• Drive sales initiatives, upselling, and promotions.
• Monitor outlet performance and report on daily/weekly sales.

Inventory & Cost Control

• Manage stock ordering, receiving, and storage.
• Conduct stock checks, minimise wastage, and ensure cost efficiency.
• Work with suppliers and ensure timely replenishment.

Administrative Duties

• Prepare sales reports and operational summaries.
• Ensure proper cash handling, POS accuracy, and daily reconciliation.
• Support management in implementing new SOPs and initiatives.

📌 Job Requirements

Experience & Skills

• Minimum 2–3 years of experience in F&B, retail, or hospitality.
• At least 1 year in a supervisory or team‑lead role.
• Strong leadership, communication, and problem‑solving skills.
• Able to multitask and work under pressure in a fast‑paced environment.

Personal Qualities

• Responsible, proactive, and positive working attitude.
• Good team player with strong customer service mindset.
• Strong sense of ownership and attention to detail.

Others

• Willing to work weekends, public holidays, and rotating shifts.
• Basic computer literacy (POS, simple reporting).
• Food Hygiene Certificate is an advantage (or must be willing to obtain).

💰 Salary & Benefits

• Staff meals provided
• Performance bonuses
• Career progression opportunities