Operations Support Executive

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Operations Support Executive to manage L2 application support tasks. Responsibilities include resolving support tickets, performing root cause analysis for issues, and liaising with vendors. Candidates should have experience in IT support or operations, strong analytical skills, and familiarity with ticketing systems. This role may require after-hours support in case of major incidents and is integral for maintaining system reliability.

Qualifications

• Experience in L2 Application Support, Operations Support, or IT Support.
• Strong problem-solving, analytical, and communication skills.
• Basic understanding of APIs, databases, and system integrations.

Responsibilities

• Manage and resolve L2 support tickets escalated from L1 support.
• Perform root cause analysis for recurring issues related to applications.
• Liaise with external vendors to investigate and resolve issues.

Skills

L2 Application Support

Problem-solving

Analytical skills

Communication skills

Experience in PropTech

Familiarity with ticketing systems

Ability to read logs

Tools

Jira Service Management

Freshdesk

Job description

We are hiring under Recruit Express headcount and details of this position are:

Job Title: Operations Support Executive

Location: Central

Job Responsibilities

L2 Application & Platform Support

• Manage and resolve L2 support tickets escalated from L1 support within defined SLAs
• Perform root cause analysis for recurring or complex issues related to web and mobile applications.
• Troubleshoot issues across modules such as bookings, payments, access control, rewards, notifications, and integrations
• Validate fixes before closure and ensure proper documentation of resolutions

Incident & Problem Management

• Support incident triage during production issues and service disruptions
• Work closely with Engineering, Product, and Infrastructure teams to resolve defects and system issues. Identify recurring problems and recommend preventive measures or process improvements
• Assist in post‑incident reviews and reporting.

Operations & Configuration Support

• Perform operational tasks such as configuration changes, data checks, and basic data corrections (where authorised)
• Support onboarding of new properties, features, or modules from an operational readiness perspective
• Ensure system configurations align with approved business rules and SOPs

Vendor & Stakeholder Coordination

• Liaise with external vendors (e.g. payment gateway, access control) to investigate and resolve issues
• Coordinate with internal stakeholders such as Asset Management, Property Development and Customer Service teams
• Provide clear updates to stakeholders on issue status and resolution timelines

Documentation & Continuous Improvement

• Maintain up‑to‑date support documentation, SOPs, and knowledge base articles
• Contribute to improving L1 troubleshooting guides and handover materials
• Track common issues and propose enhancements to improve system reliability and operational efficiency

Requirements

• Experience in L2 Application Support, Operations Support, or IT Support
• Experience supporting web and mobile applications in a production environment
• Familiarity with ticketing systems (e.g. Jira Service Management, Freshdesk)
• Basic understanding of APIs, databases, and system integrations (no coding required, but troubleshooting mindset essential)
• Strong problem‑solving, analytical, and communication skills
• Experience in PropTech platforms
• Exposure to incident management, SLA tracking, and operational reporting
• Ability to read logs, understand error messages, and work with technical teams effectively
• May require occasional after‑hours support during major incidents or releases.

Soft Skills & Attributes

• Detail‑oriented with a strong sense of ownership and accountability
• Calm and structured under pressure during incidents
• Able to communicate technical issues clearly to non‑technical stakeholders
• Team player with a continuous improvement mindset

Interested applicants please send your resume to [e-mail] and look for:

Rita Shi Tianhe

Outsourcing Team

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.