Operations & Production Lead: Incident Management

Accenture; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global consulting firm in Singapore is looking for an Ops Manager to oversee production support and operational activities. This role is focused on managing production incidents, leading cross-functional teams, and ensuring operational efficiency while adhering to SLAs. The ideal candidate should possess strong leadership and functional expertise to improve system performance and resolve issues swiftly. This is an excellent opportunity for a proactive individual seeking to drive operational enhancements.

Qualifications

• Strong leadership skills with the ability to drive team development.
• Excellent stakeholder management and engagement capabilities.
• Functional expertise to guide the team in issue resolution.

Responsibilities

• Oversee production incidents and operations enhancements across multiple tracks.
• Lead a cross-functional team to provide on-call support for P1/P2 incidents.
• Manage and mentor a team of Developers and Business Analysts.
• Prepare management reports on incident trends and critical issues.
• Engage with client leadership and stakeholders to align operational priorities.

Skills

Incident & Operations Management

Leadership

Stakeholder Management

Functional & Technical Expertise

Job description

A global consulting firm in Singapore is looking for an Ops Manager to oversee production support and operational activities. This role is focused on managing production incidents, leading cross-functional teams, and ensuring operational efficiency while adhering to SLAs. The ideal candidate should possess strong leadership and functional expertise to improve system performance and resolve issues swiftly. This is an excellent opportunity for a proactive individual seeking to drive operational enhancements.