Operations Officer - Airfreight (Export)

GEODIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider is seeking an Operations Officer/Executive in Singapore to support airfreight operations. The ideal candidate will have 1 to 5 years of experience in air import and export, with proficiency in logistics software like Cargowise. Responsibilities include managing freight services, ensuring compliance with policies, and providing excellent customer communication to maximize business opportunities. Join a dynamic team at a global logistics company.

Qualifications

• 1 - 5 years of experience in air import and export operations.
• Basic airfreight knowledge preferred.
• Proficiency in logistics software systems is necessary.

Responsibilities

• Support freight services aligned with customer needs.
• Ensure compliance with customs and GW policy.
• Communicate client requirements to the operations team.
• Provide updates on shipment status to customers.
• Identify process gaps and areas for improvement.

Skills

Air import & export operations experience

Strong communication skills

Problem-solving abilities

Logistics software proficiency

Good command of English

Tools

Cargowise

Job description

About the role

This is a full-time role based in the East Region, supporting the Airfreight (Import) operations at Geodis Singapore Pte. Ltd. As an Operations Officer/Executive, you will play a key role in ensuring the efficient and timely delivery of freight and cargo for our customers.

WORKING HOURS

• 5.5 Days work week
• Working Hours: 1800PM - 0300AM (Mon - Fri), 1500PM - 1900PM (Saturdays)

WORK LOCATION

Alps Avenue

KEY ACTIVITIES / ACCOUNTABILITIES

Responsible to the Operation Manager, your duties will include but not necessarily be limited to:

• Provide support to arrange freight services for customers, aligned with customer’s freight management needs in line with (CS)SOP.
• Ensure GW policy, customs procedures are being complied.
• Ensure booking accepted by airline based on committed transit time with workable sell rate.
• Ensure client’s requirements are communicated with operations team promptly.
• Effectively communicate with overseas offices/agents/Carriers to meet customer expectation.
• Ensure timely update and communication on shipment status to customer.
• Proactively following up on the uplifting of shipments and service recovery in the event of offloading or delay.
• Provide excellent accessibility and resolutions to customers to maximize business revenue and opportunity.
• Ensure correct buy cost and sold rate are communicated with operations team.
• Identify and act on selling opportunities to new / existing customers to retain revenue.
• Billing on time for ex work shipment and customer invoicing.
• Identify potential process gap and areas for improvement.

What we're looking for

• At least 1 - 5 years experiences in air import & export operations in the airfreight industry.
• Basic Airfreight Knowledge will be an added advantage
• Cargowise knowledge will be an added advantage
• Strong communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
• Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
• Proficiency in using relevant logistics software and IT systems
• Good command of English, both written and verbal

About Us

Geodis Singapore Pte. Ltd. is a leading global logistics provider, offering a full suite of transportation, freight forwarding, contract logistics, and supply chain optimization services. We have a strong presence in the Asia-Pacific region and are part of the larger Geodis group, which operates in over 120 countries worldwide. Our mission is to help our clients achieve their business objectives by delivering innovative and tailored logistics solutions.

Apply now for this exciting opportunity to join our dynamic team!