Operations Manager (Residential)

OCS GROUP (S) FACILITY SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facility services company in Singapore is looking for a Cleaning Operations Manager to oversee cleaning operations, ensuring quality service delivery while managing budgets and resources. The role requires liaising with clients, facilitating safety measures during operations, and developing effective plans for service improvement. The successful candidate will have strong management skills and experience in contract negotiation and emergency response. This is a key role that promises growth in a dynamic organization.

Qualifications

• Experience in managing cleaning operations and resources effectively.
• Strong skills in budget management and planning.
• Ability to communicate effectively with clients and stakeholders.

Responsibilities

• Manage cleaning operations and client relations for quality service.
• Ensure compliance with safety measures during operations.
• Plan budgets and evaluate cleaning processes for improvements.

Skills

Staff management

Budget planning

Client liaison

Process improvement

Emergency management

Job description

Overview

The Cleaning Operations Manager is responsible for managing the cleaning operations of the organisation. This includes overseeing the management of resources on project sites, directing and monitoring business operations, developing operation plans, managing service contracts and incidents, and communicating with stakeholders and clients to ensure quality work. He/She is also required to carry out capability development activities and any other operational requirements as directed by the management.

Responsibilities

• Manage cleaning operations and liaise with clients to ensure quality service delivery
• Ensure teams adhere to safety measures to during cleaning operations
• Facilitate budget planning for cleaning operations
• Evaluate relevant data to propose recommendations for cleaning process improvement
• Develop and review operation plans to improve work procedures and quality service delivery
• Implement strategic plans to improve relationships with clients
• Plan and select appropriate equipment and/or technologies and supplies for project sites
• Ensure sufficient stock of supplies of materials and equipment
• Evaluate the identified and recommended equipment and/or technologies that are suitable for business operations
• Oversee the control and allocation of resources to project sites
• Manage the planning of work schedules and deployment of manpower
• Manage the capability development of staff
• Develop plans to promote good teamwork in alignment with organisational core values
• Oversee the preparation of tender specifications and quotations for cleaning operations
• Manage internal and external parties during contract development to analyse and solidify an overall contract strategy
• Manage negotiating terms, conditions and pricing, and ensure they are accurately executed and satisfied
• Manage actions with internal procurement and legal teams if required
• Manage existing and contract conflicts
• Analyse potential contract risks arising from contract changes
• Review guidelines on contractual clauses to mitigate contract conflicts
• Analyse and manage major incidents and emergencies in collaboration with relevant persons
• Make critical decisions to resolve major incidents and emergencies
• Review incident and emergency reports
• Manage and report incident and emergency investigations