Operations Manager, EMS

Cosem Hr Capital And Consultancy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare consultancy firm in Singapore seeks a qualified individual to manage an expanding Emergency Medical Service. Responsibilities include overseeing operations, human resource planning, financial management, and ensuring compliance with clinical audits. Ideal candidates should have supervisory experience in the EMS industry and strong leadership and interpersonal skills. Competitive remuneration and benefits offered.

Qualifications

• Minimum 5 years’ supervisory experience in the EMS prehospital industry.
• Previous experience in healthcare management preferred.
• Ability to manage multiple concurrent projects and teams.

Responsibilities

• Plan, implement and manage an expanding Emergency Medical Service (EMS).
• Monitor EMS operations to ensure compliance with KPIs.
• Develop training programs and career paths for ambulance crews.

Skills

Strong leadership skills

Excellent interpersonal skills

Problem-solving skills

Analytical thinking

Communication skills

Education

Diploma qualification

Job description

Job Responsibilities

Plan, implement and manage an expanding Emergency Medical Service (EMS) as follows:

Operations

• Monitor EMS operations to ensure compliance with KPIs.
• Maintain ambulance crew's professional competence.
• Perform any other assigned tasks.

Human Resource Planning

• Develop training programs and career paths for ambulance crews.
• Recruit and place staff as needed.
• Establish organizational structures.
• Delegate tasks and responsibilities.
• Create work schedules.
• Supervise and evaluate staff performance.

Finance

• Manage payroll, including accrued employee benefits.

Logistics

• Coordinate medical supplies stocking and movement.
• Ensure quality and maintenance of medical equipment and ambulances.

Communication

• Conduct regular meetings with crew members.
• Provide counselling to staff facing work‑related issues.
• Act as the primary contact for staff feedback.
• Serve as liaison officer with SCDF.

Training

• Manage and conduct training to maintain professional competence.
• Coordinate training schedules and prepare staff for tests and courses.

Clinical Audits

• Lead a team of auditors in monthly clinical audits as required by SCDF and specified categories of patients.
• Manage and achieve all audit KPIs.
  

Job Requirement

• Minimum 5 years’ supervisory experience in the EMS prehospital industry.
• Minimum diploma qualification.
• Previous experience in healthcare management preferred.
• Possess strong leadership skills in working with clinical and non‑clinical staff.
• Excellent interpersonal and problem‑solving skills.
• Ability to manage multiple concurrent projects and teams.
• Demonstrate proficiency in problem‑solving, analytical thinking, decision‑making, and conceptualization.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self‑motivated with initiative and ability to work independently.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

Nurul’ain Safarula

Assistant Human Resource Manager

EA Registration No:R21103697

EA License No: 24C2524

COSEM HR Capital & Consultancy Pte Ltd

37 Gul Avenue, Singapore 629677