Operations Manager (Automotive Post-Sales Execution)

BYD BY 1826 (LIFESTYLE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading automotive company in Singapore is seeking an Operations Manager to oversee and govern all operational activities after the signing of the Vehicle Sales Agreement. This role involves managing the sales execution process, supervising Sales Consultants, and ensuring compliance with operational standards. The ideal candidate will have a Diploma or Degree in a relevant field and at least 5 years of experience in automotive or sales operations. Strong leadership and process management skills are essential in this position.

Qualifications

• Minimum 5 years of experience in automotive operations, sales operations, or retail execution roles.
• Strong leadership and authority to manage sales teams in a structured, disciplined environment.
• Highly process-driven with strong attention to detail, especially in contracts, payments, and compliance.

Responsibilities

• Own the end-to-end sales execution process after VSA signing.
• Manage and supervise Sales Consultants on post-VSA matters.
• Design, implement, and continuously refine SOPs for post-sales operations.
• Work closely with cross-functional teams to ensure seamless execution.

Skills

Leadership

Process Management

Problem-Solving

Attention to Detail

Cashflow Management

Education

Diploma or Degree in Business Administration, Operations Management, Finance, Logistics, or related field

Job description

Operations Manager (Automotive – Post-Sales Execution)

The Sales & Operations Manager is responsible for overseeing and governing all operational activities after the signing of the Vehicle Sales Agreement (VSA), ensuring disciplined execution, timely cash collection, and high-quality customer delivery. This role sits at the intersection of sales, operations, and finance, and is accountable for driving conversion, cashflow integrity, and operational excellence across the retail network.

Key Responsibilities

Post-Sales Execution & Cashflow

• Own the end-to-end sales execution process after VSA signing, including balance payment collection, financing coordination, and delivery readiness.
• Enforce strict payment discipline and ensure timely conversion from booking to full cash collection.
• Track and resolve ageing cases, incomplete documentation, or delayed payments.

Sales Consultant (SC) Governance

• Manage and supervise Sales Consultants on post-VSA matters, including follow-ups, documentation, handover preparation, and customer commitments.
• Implement clear workflows, SLAs, and accountability structures for SCs.
• Monitor individual SC performance on conversion, ageing pipeline, and execution quality.

Process & Reporting

• Design, implement, and continuously refine SOPs for post-sales operations.
• Maintain real-time dashboards on pipeline status, ageing VSAs, cash collected, pending deliveries, and exceptions.
• Prepare structured operational and performance reports for senior management.

Cross-Functional Coordination

• Work closely with Sales, Finance, Credit, Service, and Logistics teams to ensure seamless execution.
• Align operational priorities with commercial targets and cashflow objectives.

Job Requirements

• Diploma or Degree in Business Administration, Operations Management, Finance, Logistics, or related field.
• Minimum 5 years of experience in automotive operations, sales operations, or retail execution roles.
• Strong leadership and authority to manage sales teams in a structured, disciplined environment.
• Highly process-driven with strong attention to detail, especially in contracts, payments, and compliance.
• Commercially minded with strong understanding of cashflow, conversion funnels, and operational risk.
• Excellent organisational, problem-solving, and escalation management skills.