Operations Manager

HABIB BANK LIMITED; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A prominent financial institution in Singapore seeks an experienced operational liaison to manage communications between branches and oversee vendor management in trade finance. The ideal candidate will have over 8 years of experience in operational roles, strong communication skills, and proficiency in analytical tasks. Responsibilities include resolving operational issues, ensuring compliance with policies, and training staff. This role requires fluency in English and offers the opportunity for impactful work within a dynamic environment.

Qualifications

• Minimum of 8 years of experience in trade finance or related operational fields.
• Demonstrated ability to adapt quickly to new environments and foster effective relationships.
• Strong communication and interpersonal skills, with an extensive network within Head Office and branches.
• Proven team management and proactive problem-solving skills.
• Excellent analytical skills, particularly in project management and process improvement.
• Ability to work under pressure and deliver results within tight deadlines.
• Fluency in spoken and written English.

Responsibilities

• Serve as a primary point of contact and intermediary with branches for operational matters.
• Resolve issues and manage communications to ensure seamless coordination.
• Oversee outsourcing activities, including vendor management and contract negotiations.
• Monitor policy and procedural review deadlines and implement necessary changes.
• Act as a liaison with auditors to address audit findings.

Skills

Microsoft Excel

Written English

Analytical Skills

Outsourcing

Interpersonal Skills

Inventory

Trade Finance

Vendor Management

Project Management

Team Management

AML

Management Contract

Customer Service

Screening

Audit

Education

Diploma/Degree

Job description

Key Operational Liaison and Control Functions

• Serve as a primary point of contact and intermediary with HOK/HBL branches for transactional and ad hoc operational matters.
• Resolve issues and manage communications between Trade Operations and the COE-Trade team to ensure seamless coordination.
• Oversee outsourcing activities, including vendor management, contract negotiations, performance monitoring, and risk mitigation.
• Review AML screening results on transactions conducted by Branch Operations team to ensure compliance.

Oversight of Policies and Procedures for Operational Teams

• Monitor policy and procedural review deadlines, sending timely reminders for updates.
• Timely implement and review of policies and procedures and ensure compliance.
• Propose workflow improvements and procedural enhancements to the Country Operations Head.
• Develop, maintain and execute controls to ensure adherence to the established policies and procedures.

Support to Country Operations Head

• Act as a liaison with auditors, coordinating efforts with operational teams to address audit findings.
• Review audit findings, develop corrective action plans, and establish periodic controls to prevent issue recurrence.
• Identify and report adverse events or operational deficiencies to the Country Operations Head for prompt resolution.
• Serve as a backup for Country Operations Head during his absence, ensuring seamless operational continuity.

Other tasks

• Impart regular training to staff to improve their technical/professional skill/efficiency.
• Participate in IRCR activities and conduct independent control testing to assess the effectiveness of internal controls.
• Collaborate with Head Office on various operational projects, ensuring timely delivery and quality standards.
• Perform any other duties assigned by Country Operations Head

Minimum qualifications

• Diploma/Degree

Minimum requirements

• Minimum of 8 years of experience in trade finance or related operational fields.
• Demonstrated ability to adapt quickly to new environments and foster effective relationships.
• Strong communication and interpersonal skills, with an extensive network within Head Office and branches.
• Proven team management and proactive problem-solving skills.
• Excellent analytical skills, particularly in project management and process improvement.
• Ability to work under pressure and deliver results within tight deadlines.
• Fluency in spoken and written English.

Skills

• Microsoft Excel
• Written English
• Analytical Skills
• Outsourcing
• Interpersonal Skills
• Inventory
• Trade Finance
• Vendor Management
• Project Management
• Team Management
• AML
• Management Contract
• Customer Service
• Screening
• Audit