Operations Manager

GUO YI MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local management firm based in Singapore is seeking a dedicated operations manager to oversee and enhance systems and processes. The role involves developing operational policies, ensuring legal compliance, managing a team, and optimizing vendor relationships. Ideal candidates should have experience in operational management and a strong focus on quality assurance and customer satisfaction. This position offers the opportunity to lead initiatives that align operations with the company's strategic objectives.

Responsibilities

• Develop and implement operational policies and procedures for efficient operations.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Monitor employee performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.

Job description

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Cultivate and maintain relationships with vendors and suppliers.
• Negotiate contracts for favorable pricing with suppliers and vendors.
• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.
• Implement quality assurance measures for products/services and monitor production KPIs.
• Enhance customer service quality and satisfaction.