Operations Manager

Emplifi Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking an Operations Manager to oversee clinic operations, ensuring efficiency in non-clinical areas. The candidate should have proven experience in managing teams, financial operations, and enhancing patient service delivery. This role offers a chance to contribute to strategic planning and uphold high standards of patient care.

Qualifications

• Proven experience as an Operations Manager or similar role in a healthcare setting.
• Strong understanding of administrative, financial, and patient service operations.
• Ability to optimise processes and manage a team effectively.

Responsibilities

• Oversee daily operations to ensure maximum efficiency.
• Develop and implement SOPs for clinical and administrative functions.
• Monitor KPIs and prepare operational reports.
• Lead non-clinical team and manage recruitment processes.
• Enhance patient experience and ensure compliance with regulations.

Skills

Organisational skills

Leadership

Financial management

Process improvement

Patient care

Job description

About Healing Hands

Healing Hands Chiropractic is a leading wellness provider in Singapore dedicated to natural, non‑invasive care. Established in 2010, we specialise in chiropractic care and are expanding into Stretch Therapy to offer holistic healing. Our mission is to help patients achieve pain relief, improved mobility, and long‑term wellness. With multiple clinics islandwide, our passionate team embodies core values of Patient Care, Integrity, Attention to Detail, and Commitment to Excellence.

http://www.healinghands.com.sg

Job Summary

We are seeking a highly organised and strategic Operations Manager to oversee the seamless functioning and continued growth of our clinic. This pivotal role is responsible for ensuring operational excellence across all non‑clinical areas, including administration, finance, human resources, and patient service delivery. The ideal candidate will be a proactive leader who can optimise processes, manage resources efficiently, and contribute to strategic planning, all while upholding our high standards of patient care.

Key Responsibilities

Clinic Operations & Process Improvement

• Oversee the day‑to‑day administrative and operational functions of the clinic to ensure maximum efficiency and a flawless patient journey.
• Develop, implement, and refine Standard Operating Procedures (SOPs) for front desk, administrative, and support services.
• Manage clinic scheduling systems to optimise chiropractor time and patient flow.
• Ensure the clinic environment is maintained to the highest standards of professionalism, cleanliness, and safety.

Financial Management & Reporting

• Work with external accountants to manage billing, invoicing, accounts receivable, and petty cash.
• Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses.
• Prepare regular operational and financial reports for the Clinic Director.
• Assist in budget preparation and monitor expenditure against budgets.

Team Leadership & Human Resources

• Lead, mentor, and manage the non‑clinical team (e.g., Clinic Assistants, Receptionists).
• Coordinate staff scheduling, leave management, and performance reviews.
• Facilitate training and professional development for the administrative team.
• Manage the recruitment process for operational staff.

Patient Experience & Compliance

• Uphold and enhance the patient experience, addressing and resolving any service issues promptly and professionally.
• Ensure strict adherence to Singapore healthcare regulations and data protection policies (PDPA).
• Manage inventory of clinical and office supplies, ensuring cost‑effectiveness and availability.

Business Growth & Marketing Support

• Collaborate with the Clinic Director on business development initiatives and growth strategies.
• Analyse patient feedback and market trends to identify opportunities for service improvement.
• Oversee the implementation of local marketing activities and community outreach programmes.