Operations Lead (6 Months Convertible)

TUCKER MEDICAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A healthcare service provider in Singapore seeks an Operations Lead to manage frontline patient services and support day-to-day operations. This role focuses on ensuring operational excellence, patient satisfaction, and project management. Ideal candidates will have a Bachelor's degree and at least 3-5 years of relevant experience, demonstrating strong organizational and communication skills. Responsibilities include workflow improvement, regulatory compliance, and team development. An excellent opportunity for those passionate about enhancing healthcare experiences.

Qualifications

• Minimum 3-5 years of supervisory or support experience in healthcare, hospitality, or other service-oriented environments.
• Candidates may take on the full scope of responsibilities based on experience.

Responsibilities

• Ensure operational excellence and support patient experience initiatives.
• Prepare and improve workflow and create Standard Operating Procedures (SOPs).
• Ensure compliance with MOH regulations and internal quality standards.
• Support procurement and supplier relationships.

Skills

Strong support, organisational, and people support abilities

Excellent communication and interpersonal skills

Knowledge of healthcare compliance and regulations

Budgeting and resource optimisation

Service planning and project support experience

Education

Bachelor’s degree (Healthcare, Business, Support or related field)

Job description

About the Role

Tucker Medical is seeking a motivated and exceptional individual to join our team as an Operations Lead. In this role, you will serve as the Operations Lead for our frontline patient services team in addition to assisting the clinic’s day-to-day operations and supporting internal and external projects and programmes.

Reporting directly to the Strategic Operations Director, you will be responsible for ensuring operational excellence, supporting patient experience initiatives, and delivering on projects. This role is ideal for someone passionate about personalised healthcare experiences who also brings strong operational discipline and support skills.

Key Responsibilities

Frontline Patient Services Support

• Support the patient services team, ensuring the delivery of a warm, professional, and consistent service experience.
• Assist patient flow, scheduling, and coordination of care.
• Resolve patient inquiries and service issues, maintaining the highest standards of care.

Operations & Process Excellence

• Prepare and improve existing workflow. This includes creation of Standard Operating Procedures (SOPs) to support efficient clinical operations.
• Introduce systems (including automation) and process improvements that enhance both efficiency and patient satisfaction.
• Collaborate across departments (admin, finance, clinical support) to ensure smooth operations.

Quality, Compliance & Safety

• Ensure compliance with the Ministry of Health (MOH) regulations and internal quality standards.
• Assist readiness for audits, inspections, and equipment maintenance.
• Support emergency and crisis management protocols.

Financial & Resource Support

• Align day-to-day decisions with the clinic’s financial objectives.
• Support scheduling, manpower allocation, and space utilisation effectively.
• Support billing processes and cost optimisation initiatives.

Project & Change Support

• Drive improvement initiatives and operational projects.
• Support new service launches and facility expansion projects.
• Provide clear updates and reports to senior support.

Procurement & Inventory

• Support procurement and supplier relationships, may include contract negotiations.
• Ensure optimal inventory levels and utilisation.

Team Development & Training

• Conduct training programs to strengthen patient service and operational standards.
• Support staff and build a positive, accountable team culture.

Requirements

• Education: Bachelor’s degree (Healthcare, Business, Support, or related field).
• Experience: We welcome applicants with supervisory or support experience (minimum 3-5 years) in healthcare, hospitality, or other service-oriented environments. The role will be appointed as Operations Lead, depending on the candidate’s experience, competencies, and readiness to take on the full scope of responsibilities.

Skills

• Strong support, organisational, and people support abilities.
• Excellent communication and interpersonal skill.
• Knowledge of healthcare compliance and regulations (MOH experience preferred).
• Budgeting and resource optimisation.
• Service planning and project support experience.