Operations Executive (IT Company/SME)

MAVENSIDE CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing IT firm in Singapore is seeking an individual to enhance operational efficiency by providing administrative support and L2 operational troubleshooting. Candidates must possess a diploma and have strong communication and analytical skills. Ideal applicants are organized, proactive, and willing to learn new technologies. This role offers the opportunity to make significant contributions within a collaborative team environment.

Qualifications

• Experience in developing and implementing SOPs and quality management frameworks.
• Some background in IT would be an added advantage.
• Willingness to learn new skills and technology.

Responsibilities

• Provide operational and administrative support to enhance operational efficiency.
• Offer L2 operational support and troubleshooting for escalated issues.
• Identify opportunities for improvements and recommend changes.
• Maintain standard operating procedures (SOPs).
• Support initiatives to increase efficiency and improve service standards.

Skills

Excellent verbal and written communication skills

Analytical skills

Problem-solving skills

Organizational skills

Meticulousness in record keeping

Proactive attitude

Education

Diploma

Job description

An expansion IT company that requires the incumbent to support and manage the implementation of various HR initiatives and programs to support the business which include recruitment and retention, staff engagement, learning and development, employee relations/welfare and office administration.

Job Highlights

• Industry: Technology (SME)
• Location: Kaki Bukit
• Working Days: Monday to Friday

Job Responsibilities

• Provide operational and administrative support to enhance operational efficiency
• Provide L2 operational support and troubleshooting for escalated issues
• Identify opportunities for continual improvements and make recommendations accordingly
• Custodian of standard operating procedures (SOPs)
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
• Engage with stakeholders to define and implement service standards
• Collaborate with cross-functional teams for meeting operational requirements and targets
• Track and analyse incidents to identify and address recurring issues
• Drive quality assurance initiatives
• Assist with procurement and manage vendor relations
• Perform research and analysis to support business decisions making

  Job Requirements

  • Candidates must possess at least a Diploma
  • Experience in developing and implementing SOPs and quality management frameworks
  • Some background in IT will be an added advantage
  • Excellent verbal and written communication skills
  • Excellent analytical, problem-solving and organizational skills
  • Meticulous, with excellent record keeping and documentation skills
  • Proactive and positive working attitude
  • Willingness and capacity to learn new skills and technology

  By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

  *We regret to inform that only shortlisted candidates would be notified*

  We wish you all the best in your career search.

  Mavenside Consulting Pte Ltd | EA License No.: 20C0204

  Kerine Tan | EA Personnel No.: R2095889