Operations Executive

BLOOM & GROW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established company in Singapore is seeking an Operations Executive to support trade sales and coordinate e-commerce operations. Responsibilities include managing order processing using NetSuite and Shopify, ensuring smooth sales transactions, and providing customer service support. Ideal candidates should have a minimum diploma, knowledge of supply chain processes, and strong MS Excel skills. The role offers performance bonuses and additional benefits.

Benefits

Performance Bonus

Medical Allowance

Birthday Leave

Staff Purchase Discount

Qualifications

• Minimum Diploma or equivalent.
• Knowledge of order processing, supply chain & inventory management.
• Ability to work collaboratively and take feedback positively.

Responsibilities

• Support Trade Sales and E-commerce teams using NetSuite/Shopify.
• Manage customer service email inbox and ensure timely issue resolution.
• Monitor third party warehouse processes and resolve operational issues.

Skills

MS Excel

Order Processing

Supply Chain Management

Inventory Management

Systematic Coordination

Education

Diploma or equivalent

Job description

Main Duties

Sales & Systems Support

• Support Trade Sales and E-commerce teams using NetSuite/Shopify for sales transactions, invoicing, stock-level analysis, and resolving delivery or aftersales issues (e.g., missed deliveries, stock discrepancies, quality control matters)

  • Daily checking and processing of orders

  • Ensure order flows move smoothly without delays

  • Liaising with sales team on any irregularities found

  • Manage exceptions such as out of stock issues / mismatch issues

  • Maintaining accurate records of sales transactions, purchase orders and delivery orders

  • Uploading of invoices to customer portal

• Month end reconciliation of consignment billing and sales reports

Operations & Coordination

• Monitor third party warehouse pick-and-pack processes and ensure timely scheduling of deliveries (ensure SLA’s are met)

• Troubleshoot operational issues with warehouse representatives and resolve challenges proactively

• Perform quarterly quality checks at the 3PL warehouse and ensure proper housekeeping is maintained

Customer Service

• Provide customer service support via management of customer service email inbox

• Ensure customer service issues are resolved in a timely manner

Adhoc

• Support the E-commerce team with pick-and-pack operations when required.

• Assist the sales team during set up for atrium sales and customer events (e.g., baby expos)

• Participate in the annual stock audit across all warehouses, offices, and consignment locations, and consolidate audit results

• Respond to auditor queries related to Singapore purchase and sales transactions

• Provide general administrative support to the office (general office maintenance, including ordering supplies and coordinating equipment servicing)

• Provide coverage for operations colleagues during their absence
  

Requirements

• Minimum Diploma or equivalent

• Knowledge of order processing, supply chain & inventory management

• Required skills(s): MS Excel

• Systematic co-ordination and follow up skill

• Ability to work collaboratively, willingness to learn and take feedback positively
  

What We Offer

• Performance Bonus

• Medical Allowance

• Birthday Leave

• Staff Purchase Discount
  

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?

• What's your expected monthly basic salary?

• Which of the following types of qualifications do you have?

• How many years' experience do you have as an Operations Executive?

• Do you have order processing experience?

• Do you have experience using Microsoft Excel?

• Which of the following ERP products do you have experience using?

• How many years' experience do you have as a Shopify Developer?