Operations Executive

CHARTERED ASIA AVIATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading travel operations firm located in Singapore is seeking an Operations Executive to coordinate daily logistics and enhance customer experiences. The role involves managing reservations, addressing feedback, and liaising with vendors. Candidates should exhibit multitasking abilities and have experience in the travel sector, e-commerce, or operations. Proficiency in travel technology and MS Office is essential for driving improvements and ensuring compliance with guidelines. Competitive compensation and a dynamic work environment await the right candidate.

Qualifications

• Strong multitasking and problem-solving skills are essential.
• Detail-oriented with a focus on high accuracy required.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage reservations, flight/accommodation bookings, and tour arrangements.
• Address customer feedback and resolve disputes to ensure satisfaction.
• Liaise with hotels, airlines, and local operators to manage vendor performance.
• Work with sales and overseas agents to ensure smooth operational delivery.
• Prepare performance reports and provide insights for improvements.
• Identify gaps in processes and propose tech solutions.
• Ensure compliance with regulations and safety guidelines.

Skills

Multitasking

Problem-solving

Communication skills

Detail-oriented

Ability to work under pressure

Education

Experience in travel, e-commerce, or operations

Tools

GDS

Booking systems

MS Office

Job description

As an Operations Executive, you will be instrumental in handling the daily operations of the team ie. manages the logistics, bookings, and coordination for tours and trips, ensuring smooth customer experiences from start to finish, handling vendor communication, troubleshooting issues, and using technology to improve efficiency in areas like reservations, ticketing, and itinerary planning. You are key for delivering seamless travel, working with internal teams (sales, support) and external partners (agents, suppliers) to meet operational goals and compliance.

Key Responsibilities

• Booking & Logistics:Managing reservations, flight/accommodation bookings, and tour arrangements.
• Customer Service:Addressing feedback, resolving disputes, and ensuring client satisfaction.
• Vendor Management:Liaising with hotels, airlines, and local operators, and monitoring their performance.
• Coordination:Working with sales, business development, and overseas agents for smooth delivery.
• Reporting:Preparing performance reports and providing insights for operational enhancements.
• Process Improvement:Identifying gaps and proposing solutions, possibly leveraging new tech.
• Compliance:Ensuring adherence to regulations, safety, and security guidelines.

Skills & Qualifications

• Strong multitasking, problem-solving, and communication skills.
• Detail-oriented with high accuracy.
• Ability to work under pressure and meet deadlines.
• Experience in travel, e-commerce, or operations is beneficial.
• Proficiency with travel technology (GDS, booking systems) and MS Office.