Operations Director

COMO SHAMBHALA PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading organic food retailer in Singapore is seeking a Business/Operations Head to oversee its retail and dining operations. The ideal candidate will have at least 7 years of experience in operations management, with a strong focus on organic products and customer service excellence. Responsibilities include managing daily operations, developing a high-performing team, and implementing customer-centric processes. This role offers competitive compensation and opportunities for professional growth.

Benefits

Opportunity to shape and grow an innovative brand

Collaborative and business-driven work environment

Professional development opportunities

Qualifications

• 7-10 years of experience in operations management, with at least 5 years in a leadership role.
• Strong knowledge of organic food standards, supply chain management, and regulatory compliance.
• Demonstrated success in driving business growth and leading diverse teams.

Responsibilities

• Oversee day-to-day operations of retail and dining units.
• Lead, mentor, and develop a high-performing team.
• Implement customer-centric processes to enhance customer experience.

Skills

Leadership

Business Acumen

Negotiation

Interpersonal Skills

Sustainability Passion

Education

Bachelor’s degree in Business Administration, Hospitality, Food Science, or related field

Job description

ABOUT COMO GROUP

Created by founder‑owner Christina Ong and headquartered in Singapore, the COMO Group represents an integrated approach to living well, grounded in a celebration of creativity, respect for authenticity, and committed service. The Group’s businesses can be found in 15 countries and extend across hospitality, fashion, wellness, organic living and gourmet foods, dining, philanthropy, and recognition.

ABOUT THE BUSINESS

At SuperNature, our customers’ health and well‑being drives every decision we make. Rooted in nature, with provenance and quality as our guide, we embrace organic and natural goodness that support our customers on their journey to eat and live mindfully. Our flagship store in Dempsey offers a wide array of daily essentials from fresh produce, meats and functional foods, to mother and children’s needs, natural remedies, beauty, wellness and household products. More than 70 per cent of our products are organic, certified by renowned certification bodies such as the USDA (United States of Department of Agriculture), and the Soil Association (UK).

Glow by SuperNature encapsulates SuperNature's commitment to healthy living. Its wellness‑centric menu is developed with the belief that healthy cuisine can and should be delicious and nutritious. Using only organically‑grown or naturally‑reared ingredients thoughtfully sourced from trusted suppliers locally and around the globe, it features a rotation of freshly prepared salads, energising juices, warming soups, sandwiches and cakes. Common allergies, preferences or intolerances are also taken into consideration when designing the menu.

POSITION OVERVIEW

We are seeking an experienced and visionary Business/Operations Head to lead our organic food retail (SuperNature) and dining concept (glow). This pivotal role will oversee all aspects of the store and cafe operations, ensuring exceptional customer experiences, operational excellence, and sustainable business growth. The ideal candidate will demonstrate a passion for organic food, strong business acumen, and proven leadership in retail and/or hospitality environments. The position will also drive new brand acquisition and business development in the food services and/or B2B segment within the organic/wellness categories.

KEY RESPONSIBILITIES

• Oversee day-to-day operations of both retail and dining units, ensuring a clean, organized, and well-stocked environment that meets the highest standards of organic quality and customer service.
• Lead, mentor, and develop a high-performing team across retail, kitchen, and service functions; manage hiring, training, scheduling, and performance evaluations.
• Champion a culture of service excellence through training and inspiring the team, ensuring every interaction delivers an exceptional customer experience to our highly discerning clientele.
• Design and implement customer‑centric processes, lead by example in active listening and attention to detail including direct engagement with customers in-store, and constantly innovate to create personalised experiences as a core differentiator of our brand.
• Manage inventory and overall product assortment for the retail store, maintaining high sell‑through rates of products and also identifying new products by keeping on top of global trends in the organic space.
• Work closely with internal procurement and merchandising teams to recommend and source suppliers for fresh, certified organic products; negotiate key brand contracts and maintain strong supplier relationships for reliable sourcing.
• Ensure strict compliance with health, safety, and organic certification regulations in both retail and dining operations.
• Develop and execute marketing and promotional strategies rooted in customer education to drive customer engagement, brand visibility, and sales growth.
• Monitor financial performance, including budgeting, sales tracking, cost management, and profitability analysis; implement cost‑saving and revenue‑enhancing initiatives.
• Analyze market trends and customer feedback to continuously improve offerings and maintain competitive edge in the organic food sector.
• Foster a culture of sustainability, ethical business practices, and community engagement aligned with the company’s mission and values.
• Collaborate with senior management to develop and implement strategic business plans for growth and expansion.
• Strong tech‑adopter of modern software tools for POS, inventory management, CRM, scheduling, and financial reporting to streamline operations and enhance decision‑making.

CANDIDATE PROFILE

• Bachelor’s degree in Business Administration, Hospitality, Food Science, or related field.
• Minimum 7–10 years’ experience in operations management, with at least 5 years in a leadership role within food retail and F&B with extensive knowledge in organic products.
• Demonstrated success in driving business growth, and leading diverse teams.
• Strong knowledge of organic food standards, supply chain management, and regulatory compliance.
• Strong background in wellness and functional nutrition.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Collaborative team player and able to work in a multi‑business unit and multi‑stakeholder environment.
• Possess a positive and growth mindset with solid work ethics to drive exceptional results.
• Financial acumen with experience in budgeting, cost control, and financial analysis.
• Passion for sustainability, organic products, and delivering outstanding customer experiences.
• Confident presenter to lead in‑store activities and workshops to build communities, engagement and advocacy.

WHAT WE OFFER

• Opportunity to shape and grow an innovative organic food retail and dining brand.
• Collaborative and business‑driven work environment.
• Competitive compensation.
• Professional development and growth opportunities.