Operations Director

TTL FOOD INN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food services management company in Singapore is seeking an experienced Operations & Business Development Manager. The role involves overseeing food outlet operations, ensuring compliance with safety standards, and driving market expansion. Candidates should have 3–5 years of experience in F&B operations and strong leadership skills. This position offers opportunities to enhance customer satisfaction and manage multiple food outlets effectively.

Qualifications

• At least 3–5 years of experience in F&B operations management.
• Strong knowledge of NEA/SFA/WSH regulations and food safety management.
• Ability to multitask and manage fast-paced operations.

Responsibilities

• Oversee daily operations across multiple food outlets.
• Implement food hygiene and safety standards.
• Monitor P&L and financial performance.
• Conduct market research for business development.
• Enhance customer satisfaction through service quality improvements.

Skills

Leadership

Communication

Problem-solving

Multitasking

Business acumen

Education

Diploma or Degree in Business, Hospitality, or F&B Management

Job description

Job Description

We are seeking an experienced and strategic Operations & Business Development Manager to oversee the end-to-end management of our food courts, coffee shops, and canteen outlets. This role is responsible for driving operational excellence, ensuring food safety and quality compliance, and expanding our market presence through strategic planning and business development initiatives.

Key Responsibilities

1. F&B Operations Management

• Oversee daily operations across multiple food courts, coffee shops, and canteen outlets.
• Develop and implement operational SOPs to ensure efficiency, consistency, and service excellence.
• Monitor outlet performance, resolve operational issues, and ensure smooth service flow.
• Lead manpower planning, scheduling, and training to maintain optimal staffing levels.

2. Quality & Food Safety Management

• Ensure all outlets comply with NEA, SFA, and workplace safety regulations.
• Implement food hygiene and safety standards (SOPs, audits, internal checks, temperature control, etc.).
• Conduct regular quality inspections to ensure consistent food quality and customer satisfaction.
• Lead corrective actions and improvement plans to maintain high safety and hygiene standards.

3. Vendor & Tenant Management (if applicable)

• Manage stall tenants, rental matters, contract renewals, and performance evaluation.
• Coordinate with vendors on supply chain matters, pricing, and product quality.

4. Financial & Performance Management

• Monitor P&L, cost control, budgeting, and monthly financial performance.
• Identify opportunities to optimize operating costs and improve revenue.
• Prepare performance reports and business recommendations for management.

5. Business Development & Market Expansion

• Conduct market research to identify new business opportunities and customer needs.
• Lead expansion plans, evaluate new site locations, and coordinate new outlet setup.
• Develop marketing strategies to increase footfall and enhance brand presence.
• Establish partnerships and corporate catering opportunities to grow business channels.

6. Customer Experience & Service Standards

• Enhance customer satisfaction through service quality improvements.
• Manage customer feedback, service recovery, and continuous improvement initiatives.

7. Leadership & Stakeholder Communication

• Lead and coach outlet supervisors and operation teams.
• Collaborate with internal departments (HR, Finance, Marketing, Procurement).
• Report directly to senior management on operational plans and business performance.

Requirements

• Diploma or Degree in Business, Hospitality, F&B Management or related fields.
• At least 3–5 years of experience in F&B operations management, preferably multi-outlet management.
• Strong knowledge of NEA/SFA/WSH regulations and food safety management.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to multitask, work independently, and manage fast‑paced operations.
• Strong business acumen with experience in market development or outlet expansion.

Preferred Skills

• Experience in food court / coffee shop management
• Budgeting & cost control
• Marketing & business development
• Staff training & performance management
• Food safety certification (e.g., FSSC, WSQ Food Safety) is an advantage