Operations Director

ELEVEN SEVENTEEN CAPITAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced Operations Director to oversee daily operations across multiple locations. The ideal candidate will drive operational efficiency and ensure excellence in service and food quality. Responsibilities include managing budgets, leading a team, establishing operational strategies, and optimizing financial performance. With a dynamic work culture and opportunities for career growth, this role offers a competitive salary and performance-based bonuses.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career growth

Staff dining privileges

Qualifications

• Minimum of 5-7 years of experience in restaurant operations.
• At least 3 years in a senior leadership role.
• Experience managing multiple restaurant locations.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Develop and implement strategies to enhance efficiency.
• Lead and manage restaurant managers to ensure consistent performance.

Skills

Leadership

Problem-solving

Communication

Budget management

Operational efficiency

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

MS Office

Restaurant management software

POS systems

Job description

We are seeking a highly experienced and strategic Operations Director to lead and oversee the day-to-day operations of Group. The ideal candidate will be responsible for driving operational efficiency, ensuring excellence in service and food quality, managing budgets, and leading a team to achieve business goals.

Key Responsibilities:

Operational

• Oversee daily restaurant operations, ensuring smooth service, food quality, and adherence to company standards.
• Develop and implement operational strategies to enhance efficiency, customer experience, and profitability across all restaurant outlets.
• Establish and maintain SOPs for service operations, as well as SFA compliance.
• Be pro‑active in controlling costs, being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Manage and develop supplier relationships and ensure consistent pricing and quality of purchases across the Group.
• Regularly review customer feedback and market trends to improve offerings and service standards.
• Oversee new restaurant openings, expansion projects, and renovations.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Sales and Performance

• Lead and manage restaurant managers and support teams to ensure consistent performance and growth.
• Monitor financial performance, including revenue, costs, labour, and inventory, to optimize profitability.
• Work closely with our marketing team to drive sales and customer engagement.
• Plan, develop and grow the food & beverage team through leadership, mentorship and coaching to fuel the growth of the team.

Key Requirements

• Minimum Bachelor’s degree in Hospitality, Business, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in restaurant operations, with at least 3 years in a senior leadership role.
• Proven ability to manage multiple restaurant locations and concepts successfully.
• Strong experience in budgeting, P&L management, and cost control.
• Excellent leadership, communication, and problem‑solving skills.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Experience in working with premium and high-volume restaurant concepts preferred.
• Deep understanding of F&B industry trends, customer preferences, and operational best practices.
• Ability to thrive in a fast‑paced, dynamic environment and drive continuous improvement.

What We Offer:

• Competitive salary and performance‑based bonuses.
• Opportunities for career growth within a fast‑expanding restaurant group.
• A dynamic and collaborative work culture.
• Staff dining privileges.

If you are a results‑driven operations leader passionate about the restaurant industry, we would love to hear from you. Apply now and be part of our exciting growth journey!