Operations Data Analyst, Trust & Safety

TikTok; Singapore; On-site; SGD 70,000 - 85,000; Full time

Job summary

A leading social media platform in Singapore seeks an experienced professional for an operation management role. You will design metrics, provide data support, and maintain infrastructure while collaborating with multiple teams. Ideal candidates should have a Bachelor's in a relevant field and over 3 years of analytical experience, including proficiency in SQL and data visualization tools.

Benefits

Inclusive workplace environment

Focus on employee wellbeing

Qualifications

• 3+ years of experience in management, business process improvement, or analytical roles.
• Proficiency in Excel and experience in SQL, R, or Python.
• Strong statistics and math skills are required.

Responsibilities

• Design and define operation management-related metrics.
• Provide data support for business reports and address issues.
• Build and maintain data infrastructure for global operations.

Skills

Data analysis

SQL

Data visualization

Communication skills

Statistical analysis

Education

Bachelor's degree in Management Information Systems

Tools

Tableau

Power BI

Job description

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team The Analysis Performance Team is responsible for operational data reporting and analysis, data infrastructure construction of Ops efficiency and quality metrics, target setting, SOP management and generating performance plans and scorecards for Global moderation teams and governing it across T&S Operations.

Responsibilities

• Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include, for instance, data related to efficiency & quality performance of global moderation teams.
• Provide data support for business reports, run analysis and address business issues; identify improvement areas and independently provide solutions/insights to global management teams.
• Build and maintain data infrastructure (dataset and dashboard construction & maintenance), conduct data cleaning, troubleshooting and other data consulting work, manage data access, establish a single source of truth for global operation management.
• Push platform tools\' iteration, usage and the configurations\' completeness and accuracy, to further achieve data visualization and data accuracy in cooperation with multi-functional departments.
• Actively invocate resources, and the related projects may involve intensive collaboration across teams and cultures.

Qualifications

• Minimum Qualifications - Bachelor\'s degree or higher in Management Information Systems, Business Analytics, Statistics or related subjects is preferred.
• 3+ years of experience in management, business process improvement, or analytical roles in content moderation or similar fields (e.g., call centers and adverts moderation in tech companies).
• Proficiency in Excel and hands-on experience in SQL/R/Python are preferred, along with proficiency in data infrastructure maintenance and management.
• Proficiency in data visualization tools, e.g., Tableau, Power BI, Aeolus, DataPower, etc.
• Strong statistics and math skills, including but not limited to correlation/linear/logit regression, hypothesis testing (t-test, ANOVA), cluster analysis, LMDI, etc.

• Preferred Qualifications - Strong communication, presentation, and documentation skills in English, with international exposure and experience working in diverse environments.
• Wide experience in independently analyzing data, identifying issues, coordinating resources and solving issues is preferred.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee\'s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.