Operations & Admin Executive

FirstCom Academy; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic educational institution in Singapore is seeking an Operations Executive to streamline processes and enhance the customer experience. Responsibilities include overseeing daily operations, managing vendor relationships, and leveraging data analysis to optimize performance. Candidates should have at least 'O' Level or equivalent and a minimum of 1 year in an Administrative or Operations role. This full-time position offers a salary range of $3,000.00 - $4,000.00 with benefits including performance bonuses.

Benefits

Performance bonuses

Medical and dental benefits

Annual leave

Qualifications

• 1 year of relevant experience in an Administrative, Operations or Customer Service role.
• Strong analytical skills and proficiency in data analysis.
• Ability to effectively communicate insights and recommendations.

Responsibilities

• Oversee daily operations including class schedules and vendor communications.
• Maintain facilities and manage operational purchases.
• Analyze purchasing data to optimize procurement and reduce costs.
• Create reports and dashboards for data insights.

Skills

Operational excellence

Data analysis

Communication

Project management

Data visualization

Education

O Level or equivalent

Tools

Tableau

Power BI

Job description

Join Our Growing Team at FirstCom Academy as an Operations Executive!

Are you passionate about operational excellence and ready to make a significant impact in a dynamic educational environment? FirstCom Academy is expanding, and we're looking for a dedicated Operations Executive to join our team.

As an Operations Executive, you will play a crucial role in streamlining our processes, ensuring the smooth functioning of our training centers, and enhancing the overall customer experience. This expanded role offers a unique opportunity to shape the operational framework of a rapidly growing company, contributing directly to our mission of delivering top-notch training and development programs.

Benefits & Location:

• Working Hours: Monday - Friday (9:00am - 6:00pm)
• Salary Range: $3,000.00 - $4,000.00
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Job Responsibilities:

• Oversee the daily operation of opening and closing of classes, point of contact to liaise between internal and external stakeholders such as vendors (bus, catering, aircon etc)
• Upkeep of facilities, handling purchases relating to operations (food, course booklets, stationery etc)
• Contribute to the team effort by performing other job-related duties as required.
• Analyse purchasing data to optimize procurement processes and reduce costs.
• Utilize data to track facility usage and identify areas for improvement.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Work with various departments to understand their data needs and provide analytical support.
• Use data visualization tools (e.g., Tableau, Power BI) to make complex data more accessible and understandable.
• Create comprehensive reports and dashboards to present data insights to management.
• Gather data from various sources, including databases, spreadsheets, and other data repositories.
• Utilise statistical techniques and software tools to analyze large datasets.
• Develop predictive models and algorithms to forecast business outcomes.

Job Requirements:

• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative, Operations or Customer Service role.