Operation Support Engineer

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Managed Services provider in Singapore is looking for a professional to contribute to their field operations. The role involves implementing data-driven strategies, conducting site assessments, and automating processes. Ideal candidates should have 3 to 5 years of experience in operational support and expertise in cloud services like AWS, Azure, and Google Cloud. The position emphasizes communication and problem-solving skills. Competitive salary and benefits are offered.

Qualifications

• 3 to 5 years of experience in BAU field operations.
• Hands-on experience with Managed Services for infrastructure.
• Experience in data-driven decision making.

Responsibilities

• Implement data-driven approaches for field operations.
• Conduct site assessments for operational improvements.
• Automate field processes through scripting.

Skills

Managed Services

Operational Support

Communication

Problem-solving

Cloud Infrastructure

Scripting

DevOps Practices

Tools

Terraform

Ansible

AWS

Azure

Google Cloud

Job description

Key Responsibilities

• Contribute to implementing data-driven approaches to inform field operations and technical decisions that contribute to providing feedback to project managers and technical leads
• Accountable for conducting site assessments and technical evaluations to inform operational improvements
• Contribute to setup and configuration of infrastructure, tools, technical environments, cloud infrastructure, and platform services
• Contribute to automating field processes through scripting and pipeline development
• Contribute to identify and assess field operational risks, propose and/or implement mitigation strategies (including safety protocols and incident management processes)
• Accountable for audit support activities, including extraction of evidence and documentation for compliance requirements
• Manage and fulfil service requests, assessing technical impact and resource requirements
• Accountable for provisioning and configuration of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions through Infrastructure as Code (IaC) tools and frameworks
• Contribute to configuring and managing middleware components within cloud platforms
• Contribute to developing and maintaining automation scripts for field operations, cloud deployments, and platform configurations
• Contribute to implementing CI/CD pipelines, eg. SHIP-HATS for field service delivery, infrastructure management, and middleware deployment
• Accountable for implementing standards through HSS processes and frameworks from Engineering Practices
• Contribute to deployment and configuration of mandated solutions, including ABLR, CAMS
• Contribute to ensuring field operations align with security and hosting requirements
• Contribute to drive client satisfaction and service adoption by engaging customers, collecting feedback, and resolving technical queries to inform service iterations
• Contribute to compliance monitoring and evidence collection to support audit, regulatory, and requirements

Required Qualifications Essential Requirements

Preferred Experience

• Working experience in Managed Services for infrastructure (on-premise/Cloud)
• 3 to 5 years working experience in BAU field operations including routine maintenance, monitoring, change management, and operational support activities
• Working experience with managed services delivery models, frameworks, and operational excellence methodologies
• Working experience with BAU operations including operational reporting, and routine maintenance activities
• Working experience with managed services commercial models, SLA structures, and performance measurement frameworks
• Problem-solving abilities and innovative thinking with experience in data-driven decision making
• Ability to communicate well and technical writing skills to conduct user research
• Working experience in leading and managing technical teams, eg. field engineers is an advantage
• Cloud infrastructure and services expertise in AWS, Azure, Google Cloud
• Working knowledge with infrastructure automation and scripting capabilities (e.g., Terraform, Ansible, Python)
• Working knowledge with DevOps practices
• Site Reliability Engineering (SRE) practices and operational excellence methodologies
• Hands-on SG-TechStack products working experience (StackOps, SHIP-HATS)
• Ability to gather customer requirements for analysis to contribute to business case development
• Multi-site field operations experience