operation supervisor

B&R FOOD SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A food service company in Singapore seeks a responsible manager to oversee staff, maintain high service standards, coordinate operations, and ensure compliance with health regulations. The role includes staff training, inventory management, and quality control. Ideal candidates will have prior experience in hospitality management and strong leadership skills.

Responsibilities

• Supervise, schedule, and train F&B staff.
• Ensure high standards of service and customer satisfaction.
• Coordinate daily F&B operations.
• Monitor and control inventory and order supplies.
• Ensure food and drink quality is maintained.
• Adhere to health, safety, and hygiene regulations.
• Keep records and assist with profit and loss reporting.

Job description

• Staff management: Supervise, schedule, and train F&B staff. Handle employee conflicts and ensure team performance.
• Customer service: Ensure high standards of service and customer satisfaction. Address customer complaints and feedback to maintain a positive experience.
• Operations: Coordinate daily F&B operations, including setting up tables, managing buffets, and ensuring smooth service.
• Inventory and ordering:> Monitor and control inventory, order supplies, and manage costs to meet standards.
• Quality control: Ensure food and drink quality is maintained. Monitor the presentation of dining areas, bars, and other service points.
• Compliance: Adhere to health, safety, and hygiene regulations. Ensure all procedures and standards are followed by staff.
• Reporting: Keep records and may be involved in profit and loss reporting, as well as assisting with promotional activities.