Operation Manager

DOLPHIN SHIPPING PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Singapore seeks an experienced Operations Manager to oversee day-to-day operations and manage operational budgets. The ideal candidate will have 4–6 years of experience in operational roles, strong skills in project management and stakeholder engagement, and a degree in Operations Management or related fields. This role requires excellence in communication and the ability to implement effective SOPs while ensuring compliance with industry regulations.

Qualifications

• 4–6 years of hands-on operational experience, with at least 2 years in a supervisory or managerial role.
• Proven experience managing KPIs, SOPs, and operational audits.
• Strong communication and stakeholder-management ability, especially when working with cross-functional teams.

Responsibilities

• Plan and manage day-to-day operations including scheduling and workflow planning.
• Implement and maintain detailed SOPs for each operational process.
• Coordinate with external vendors to ensure service quality and timely delivery.
• Prepare weekly and monthly operational reports for management.
• Conduct regular process audits to ensure compliance with regulations.
• Identify operational bottlenecks and lead improvement projects.

Skills

Operational management

Project management

Budget management

Vendor management

Stakeholder management

Reporting skills

Education

Diploma/Degree in Operations Management or Business

Tools

Excel

Google Sheets

ERP systems

CRM systems

Job description

Responsibilities

• Plan and manage day-to-day operations, including scheduling, workflow planning, resource allocation, and service delivery to meet daily operational targets.
• Implement and maintain detailed SOPs for each operational process (e.g., order handling, customer service workflow, vendor management, reporting procedures).
• Coordinate with external vendors and suppliers (e.g., logistics partners, service vendors, equipment providers) to ensure service quality, timely delivery, and contract adherence.
• Prepare weekly and monthly operational reports for management, highlighting performance trends, issues, and improvement plans.
• Conduct regular process audits to ensure compliance with Singapore regulations (MOM manpower rules, PDPA data handling, WSH safety requirements).
• Identify operational bottlenecks and lead improvement projects such as workflow redesign, cost-reduction initiatives, or system upgrades.
• Manage operational budget, including cost tracking, vendor quotations, and expense optimization.

Requirements

• Diploma/Degree in Operations Management, Business, Supply Chain or related field.
• 4–6 years of hands‑on operational experience, with at least 2 years in a supervisory or managerial role.
• Proven experience managing KPIs, SOPs, and operational audits.
• Strong skills in Excel/Google Sheets for reporting, and familiarity with ERP/CRM systems.
• Strong communication and stakeholder‑management ability, especially when working with cross‑functional teams and external vendors.
• Able to work independently.