Operation Executive

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singapore-based company is seeking an experienced Operations Executive to facilitate customer liaison and manage daily operations. Responsibilities include handling service inquiries, coordinating vehicle maintenance, and performing administrative tasks. The ideal candidate will possess a diploma in a business discipline and have 2-3 years of relevant experience in the car industry. Proficiency in Microsoft Office and strong communication skills are essential. This role supports a dynamic environment focused on customer service.

Qualifications

• Minimum 2-3 years of operations experience in the car or car rental/lease industry.
• Strong communication and problem-solving skills.
• Familiar with car market and customer service practices.

Responsibilities

• Act as the point of contact for operation-related inquiries and support 24/7 hotline.
• Schedule periodical servicing and coordinate maintenance and repair details.
• Provide support during accident cases and manage insurance claims.
• Monitor and arrange drivers' daily schedules.
• Prepare inventory vehicles for delivery, including servicing and quality checks.
• Handle administrative duties, data entry, and report preparation.

Skills

Customer service

Communication skills

Problem-solving

Microsoft Office proficiency

Education

Diploma in Business discipline or equivalent

Job description

Responsibilities

Customer Liaison & Daily Operations

• Act as the point of contact for operation-related inquiries (servicing, repairs, accidents etc.) and support 24/7 hotline.
• Maintain strong relationships with existing customers and partners to ensure service quality.

Vehicle Servicing, Repair & Accident, Fleet Management

• Periodical servicing: Schedule periodical servicing, and coordinate maintenance and repair details with workshops.
• Accident Management: Provide support during accident cases, including managing insurance claims and coordinating repair timelines with workshops.
• Driver Scheduling: Monitor and arrange drivers' daily schedules.
• Vehicle Preparation: Prepare inventory vehicles for delivery, including servicing, bodywork, and quality checks before delivery.

Reporting & Administrative Duties

• Administrative & Reporting Duties: Handle administrative duties, including system data entry, processing of invoices and traffic summons, and preparation of weekly and monthly reports related to the above-mentioned tasks.

Requirements

• Diploma in Business discipline or equivalent.
• Preferably a minimum of 2‑3 years of operations experience in the car industry or car rental/lease industry.
• Proficient in Microsoft Office (Word, Excel).
• Strong communication and problem‑solving skills, sincere and professional approach to customer service, familiarity and interest in the car market.

To Apply, please kindly email your updated resume to [e-mail]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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