Operation Executive(PERM/5days/Bukit Merah)

CAREER CRAFT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore is looking for a proactive Operations Executive to manage daily logistics and ensure service excellence. Your responsibilities will include overseeing shipping activities, engaging with customers, and managing compliance documentation. Candidates should have a strong knowledge of shipping incoterms, excellent communication skills, and the ability to handle multiple stakeholders. This role is ideal for detail-oriented individuals looking to thrive in a fast-paced environment.

Qualifications

• Strong knowledge of shipping incoterms.
• Excellent communication and negotiation skills.
• High attention to detail with focus on compliance.

Responsibilities

• Oversee daily logistics operations and ensure service excellence.
• Engage customers to identify and address their needs.
• Coordinate and dispatch shipping documents promptly.

Skills

Strong knowledge of shipping incoterms

Excellent communication and negotiation skills

High attention to detail

Ability to manage multiple stakeholders

Proficiency in documentation and data entry

Job description

Roles & Responsibilities

Our clients in the shipping industry are seeking a proactive and detail‑driven Operations Executive to oversee daily logistics operations, ensure service excellence, and support continuous process improvements. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving operational challenges, and takes ownership of end‑to‑end workflow efficiency.

Job Description

• Engage customers through targeted conversations to identify and address their needs
• Coordinate with customers and overseas agents on shipping activities and documentation
• Dispatch shipping documents promptly to customers and overseas agents
• Respond to enquiries on shipments, vessel ETA, and charges
• Apply knowledge of shipping incoterms in daily operations
• Negotiate charges with contractors when required
• Manage compliance documentation and advise clients on tariffs, rates, costs, and quotations
• Perform freight service data entry accurately
• Communicate and coordinate with external stakeholders to ensure smooth operations
• Resolve disputes and complaints with clients or agents effectively
• Collaborate with internal stakeholders to align business objectives
• Prepare and issue billing documents accurately and on time
• Adhere to operational policies, standards, and procedures

Requirements

• Strong knowledge of shipping incoterms
• Excellent communication and negotiation skills
• High attention to detail with focus on compliance and accuracy
• Ability to manage multiple stakeholders and resolve disputes diplomatically
• Proficiency in documentation and data entry