Operation Executive (Membership and Certification)

Singapore Fintech Association; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial technology organization in Singapore is seeking a candidate to oversee and manage its certification, membership, and FinTech registry business. The role involves driving growth, conducting evaluations for certification, and maintaining accurate databases. Ideal candidates should be detail-oriented, proficient in Gmail, Google Docs, and Google Sheets, and possess effective communication and event management skills.

Qualifications

• Efficient in using collaborative tools for managing projects and documents.
• Ability to adapt to new tools and features.
• Good interpersonal and sales skills are a plus.

Responsibilities

• Oversee growth and renewal for FinTech Certification.
• Guide companies through the certification process.
• Manage membership and FinTech registry growth and renewals.

Skills

Proficient in Gmail, Google Docs, and Google Sheets

Detail-oriented

Effective communication skills

Event management skills

Job description

This role oversees, manages and growth of the certification, membership and Fintech registry business of SFA, and maintains their accurate databases. Responsibilities include enhancing growth of these businesses, evaluating companies for certification, reviewing product documentation, conducting due diligence for membership and registry maintenance, and collaborating with cross-functional teams.

The ideal candidate is detail-oriented, proficient in collaborative tools such as Gmail, Google Docs, and Google Sheets, and can adapt to new tools and features. They should also be skilled in real-time collaboration and effective communication with team members using Google Workspace tools.

Responsibilities

FinTech Certification

• Overseeing the growth and renewal for FinTech Certification, including conducting initial consultations with interested companies to understand their business, product, and readiness for FinTech Certification
• Guide companies through the FinTech Certification process, requirements, and benefits
• Conduct detailed evaluations of companies' suitability for certification based on defined criteria
• Review and evaluate criteria for certification, including product documentation and any available user feedback or market analysis to assess the product's readiness and scheduling of product demonstration sessions with companies to evaluate the product's functionality, user interface, and the value it provides to users
• Present findings to the Approving Committee and make recommendations for approval or rejection
• Issue e-certificates to approved companies and update the certified company list on the official website or database
• Provide support to certified companies and answer any questions they might have
• Conduct regular check-ins to ensure certified companies continue to meet the certification requirements
• Organise quarterly Certification Award Presentation Ceremony to bring up the prestige, awareness and recognition of the FinTech Certification programme.

Membership & FinTech Registry

• Overseeing the growth and renewal process for both Membership & FinTech Registry, including timely marketing of promotions, communication with members and updating membership records
• Managing changes or updates to membership and registry terms, fees, or benefits
• Handling payment processing for membership and registry fees and dues, and troubleshooting payment issues
• Providing member support and serving as the main point of contact for member inquiries, including meet-the-member and visit-member-premise sessions
• Maintaining accurate membership and registry databases and generating reports on its trends
• Collaborating with cross-functional teams to ensure seamless operation of the membership and registry system
• Participating in the development of new membership programs or initiatives
• Contributing to the overall improvement of membership and registry processes and systems
• Developing and maintaining documentation outlining membership and registry policies, procedures, and guidelines.
• Advocating for a vibrant membership community by maintaining proactive member retention policies.

Desirable Skills

• Efficient in using Gmail, Google Docs, and Google Sheets for collaborative work
• Able to manage and organise email correspondence, documents, and spreadsheets effectively
• Good interpersonal, ABC sales closing and event management skills are pluses
• Skilled in creating and sharing collaborative documents and spreadsheets, enabling real-time collaboration among team members
• Proficient in using collaborative features such as commenting and real-time editing to address concerns and resolve issues quickly
• Detail-oriented with a strong focus on accuracy and completeness of collaborative documents and spreadsheets
• Able to communicate effectively and collaborate with team members using Google Workspace tools
• Comfortable with learning and adapting to new Google Workspace tools and features