Operation Executive (LC/ Shipment/ Sales Support)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable recruitment agency is seeking a Sales Support Coordinator in Singapore. The role involves efficiently processing customer orders, managing key accounts, and providing excellent customer service. Candidates should have a diploma or degree in Business/Supply Chain Management and 3-5 years of relevant experience. Strong knowledge of shipping documents and good numeracy skills are essential. This position focuses on customer satisfaction and requires a detail-oriented approach to support the sales team.

Qualifications

• 3-5 years of experience in sales support or order desk.
• Good knowledge in full set of shipping documents and LC handling.
• Meticulous and good numeracy skills.

Responsibilities

• Coordinate and process customers’ orders efficiently.
• Manage selected key sales accounts.
• Handle customer enquiries and complaints.
• Ensure accuracy in shipping documentations.

Skills

Customer support

Supply Chain Management

Sales support

Numeracy skills

Order desk experience

Education

Diploma/ Degree in Business/ Supply Chain Management

Job description

✅Singaporean only

✅Japan MNC

✅5 days work

Responsibilities

• To coordinate and process customers’ orders with efficiency enabling faster turnaround time.
• Manage selected key sales accounts.
• Assist salesperson in charge to achieve sales target.
• Handle and attend to customer’s enquiry and complaints.
• Provide customer support and maintain good customer service.
• Handle all customer’s orders and enquiry, receive and process orders, issue SOC timely.
• Monitor and follow up on back-orders, handle shipping discrepancy.
• Coordinate with warehouse on pick/ pack of goods according to shipping schedule.
• Coordinate closely with forwarders and arrange shipment of customer orders on time.
• Ensure accuracy in shipping documentations and endorsements.
• Check accuracy of invoices and charges from forwarder, entry into system.
• Book and arrange vessels on time and on schedule.
• Ensure LC accuracy and proper, on time submission to bank.
• Ensure remittance received in bank.
• Follow up and monitor customer payment.
• Any other duties assigned by superior or by Company.

Requirements

• Diploma/ Degree in Business/ Supply Chain Management or equivalent
• 3-5 years of experience in sales support/ order desk
• Good knowledge in full set of shipping documents and LC handling
• Good numeracy skills and meticulous, LC knowledge, customer support/ order desk experience.

HOW TO APPLY

Interested applicants, please click on Apply Now or submit your resume to [e-mail]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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