Operation Engineer (Device Experience Engineering)

Assurity Trusted Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government technology subsidiary in Singapore seeks a skilled Operation Engineer to enhance user productivity through IT support services. You will manage the end user IT support for government agencies, ensuring high standards of service delivery and user satisfaction. Key responsibilities include overseeing contractor implementations, analyzing support data, and driving continuous improvements. This role demands strong technical skills and project management abilities, with an attractive remuneration and training budget.

Benefits

Attractive yearly training budget

Annual performance bonus

Same benefits as permanent employees

Qualifications

• Experience in designing and developing dashboards for service performance monitoring.
• Technical skills in a wide spectrum of IT infrastructure and technologies.
• Basic understanding of cloud services like Azure and AWS.

Responsibilities

• Manage end user IT support services for the Whole-of-Government.
• Project manage contractor service implementations to meet milestones.
• Liaise with agency representatives to improve IT support operations.

Skills

Dashboard design

IT Service Management (ServiceNow)

Cloud Services (Azure, AWS)

Vulnerability Management awareness

Contact center processes

ITIL process knowledge

Project management

Job description

Overview

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape where trust and collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures. Selected candidate will be offered a direct 2 year contract employment.

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an outside-in view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, facilitate collaboration with citizens and businesses to co-develop technologies. Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

The Government Productivity Engineering (GPE) Group is dedicated to empowering public officers to boost work productivity and enhance service delivery with digital tools, leveraging a trusted, secure, and resilient Whole-of-Government (WOG) Infrastructure.

Job Overview

Operation Engineer (DeviceeXperience Engineering) will be part of a team to manage the end user IT support infrastructures and services. One key focus area is providing IT support services to support public officers’ work productivity by leveraging the latest technologies and cloud adoption. You will work within a team of engineers with strong technical competency to conceptualise, implement and manage the end user IT support infrastructure and services and ensure high levels of availability, performance, security and good user experience across the Whole-of-Government (WOG).

Responsibilities

• Manage the end user IT support services for the Whole-of-Government in ensuring delivery of contractual deliverables and improve user satisfaction.
• Manage the lifecycle of the IT support omnichannel to ensure a seamless user experience to public officers.
• Project manage to ensure the implementation of contractors’ services and supporting infrastructure meet the project milestones.
• Review the service design of the contractors’ support infrastructure to ensure compliance with policies and meeting of contract requirements.
• Liaise with Agency representatives to gather feedback on EUSS service delivery and drive continuous improvements in IT support operations.
• Establish and review processes to govern the provisioning of IT support services by the contractors.
• Work with internal data analytic team to analyse IT support data to gain insight for the improvement of IT support services.
• Participate and contribute to new central product or enhancement projects.
• Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improvement of IT support services for better user experience.

Qualifications

1. Experience in designing and developing dashboards for Service performance monitoring and tracking.
2. Technical skills and experience in a wide spectrum of IT infrastructure and technologies, such as the following:
3. Familiar with IT Service Management system i.e. ServiceNow
4. Basic technical knowledge in Cloud Services (i.e. Azure, AWS and Azure)
5. Awareness in Vulnerability Management processes and systems (i.e. Tenable)
6. Knowledge in contact centre processes and systems
7. Knowledge of ITIL processes and service management practices
8. Basic Project management skills and ability to track milestones, identify dependencies and consistently complete the project on time

Benefits

• A wholly-owned subsidiary of GovTech.
• An attractive yearly training budget and annual performance bonus.
• Contract Staff enjoys the same benefits as Permanent Employees.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click Apply Now.

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/ or such other successor site.